Amazon
Portal Invoicing Analyst - AWS
Job Description
GAR (Global Accts Receivable) is looking for a proactive, customer and detail-oriented Portal Invoicing Analyst whose main responsibility will be to manage AWS customer invoice uploads (Global Scope) and customer onboarding on 3rd Party portals. Individual should be responsible to resolve receivables related queries received from Amazon customers. The successful individual is expected to be self-motivated, be a quick learner, have strong ownership and earn trust with our customers to facilitate timely invoice uploads.
Key job responsibilities
Summary of Responsibilities
• Understanding of Accounts Receivables process
• Support Portal Invoicing leader in onboarding customer and upload AWS customer invoices on 3rd party portals
• Follow-up with AWS AR collection team via SIM tickets, emails and phone calls to ensure timely Purchase Order Information available for customers
• Maintain detailed post invoice upload update on daily Master file to ensure aging is up to date
• Collaborate with various stakeholders (Billing, Finance, Legal, Tax, Customer Service) to resolve customer disputes and queries, to establish and maintain good client relationships, both internally and externally
• Monitor high-risk accounts and ensure timely escalation of challenges to management
• Continually look at ways to improve the customer experience
• Assist in streamlining and improving the accounts receivable process by identifying areas of improvement
• Meet the monthly productivity goals
• Reconcile complex accounts and have excellent attention to detail
- Bachelor's degree in accounting and commerce (B. Com)
- Knowledge of Excel at an advanced level
- Experience with Microsoft Office products and applications
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