Capgemini

Strategy & Transformation Consultant - C

Job Description

Your role

We are seeking a qualified candidate for the position of an ITSM Consultant with experience on ServiceNOW

  • Experience with technical ServiceNow components such as: business rules, client scripts, UI policies and actions, UI pages and macros, script includes, catalog items, workflows, web services, reports, etc.
  • Proficiency with ServiceNow components such as Service Catalog, Change/Incident/Problem Management, Asset Management, PPM, Discovery, Knowledge, CMDB, etc.
  • Experience administering, configuring, developing, and customizing ServiceNow and related integrations
  •  Strong Knowledge of ITIL principles and experience applying ITIL guidance to IT service.
  • Provide ServiceNow Administration and Functional/Development Support to users across the  Organization
  • Provide timely support to user queries and troubleshoot production issues
  • Perform Systems Integration Testing and manage/coordinate user acceptance testing.
  • Creation of technical and functional documents for ongoing maintenance items and projects;

Your Profile

  • Business Knowledge and Skills
  • Understanding of ITSM best practices and ITIL principles (ITIL V3 Certification)
  • Familiarity with IT technologies including common hardware, networking, and software licensing
  • Strong Knowledge of the ITSM/ ITIL Framework
  • ITSM development and administration experience in an enterprise environment with ServiceNow experience
  • Prior training/certifications for supported applications are preferable.
  • Ability to work with end users, technical staff and management as necessary.
  • Needs to work under pressure and meet deadlines.
  • Strong documentation and verbal/written communication skills.
  • Strong multi-tasking and analytical skills
  • Excellent client-facing and internal communication skills

What you will love about working here

· We recognize the significance of flexible work arrangements to provide support. Be it remote work, or flexible work hours, you will get an environment to maintain healthy work life balance.

· At the heart of our mission is your career growth. Our array of career growth programs and diverse professions are crafted to support you in exploring a world of opportunities.

· Equip yourself with valuable certifications in the latest technologies such as Generative AI.


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