Capgemini

Strategy & Transformation Consultant - C

Posted On

Feb. 28, 2025

Location

Pune, Maharashtra

Experience Level

Experienced Professionals

Job Type

Permanent

Apply By

May 21, 2025

Job Description

Your role

We are seeking a qualified candidate for the position of an ITSM Consultant with experience on ServiceNOW

Experience with technical ServiceNow components such as: business rules, client scripts, UI policies and actions, UI pages and macros, script includes, catalog items, workflows, web services, reports, etc.
Proficiency with ServiceNow components such as Service Catalog, Change/Incident/Problem Management, Asset Management, PPM, Discovery, Knowledge, CMDB, etc.
Experience administering, configuring, developing, and customizing ServiceNow and related integrations
Strong Knowledge of ITIL principles and experience applying ITIL guidance to IT service.
Provide ServiceNow Administration and Functional/Development Support to users across the Organization
Provide timely support to user queries and troubleshoot production issues
Perform Systems Integration Testing and manage/coordinate user acceptance testing.
Creation of technical and functional documents for ongoing maintenance items and projects;

Your Profile

Business Knowledge and Skills
Understanding of ITSM best practices and ITIL principles (ITIL V3 Certification)
Familiarity with IT technologies including common hardware, networking, and software licensing
Strong Knowledge of the ITSM/ ITIL Framework
ITSM development and administration experience in an enterprise environment with ServiceNow experience
Prior training/certifications for supported applications are preferable.
Ability to work with end users, technical staff and management as necessary.
Needs to work under pressure and meet deadlines.
Strong documentation and verbal/written communication skills.
Strong multi-tasking and analytical skills
Excellent client-facing and internal communication skills

What you will love about working here

· We recognize the significance of flexible work arrangements to provide support. Be it remote work, or flexible work hours, you will get an environment to maintain healthy work life balance.

· At the heart of our mission is your career growth. Our array of career growth programs and diverse professions are crafted to support you in exploring a world of opportunities.

· Equip yourself with valuable certifications in the latest technologies such as Generative AI.

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