Amazon

Quality Specialist -Portuguese

Job Description

The Last Mile Analytics & Quality Team is looking for Transportation Quality Specialist who will act as first level support for Last Mile team with multiple transportation services along with other operational issues and activities related to transportation process and optimization.
Your solutions will impact our customers directly! This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success. High Impact production issues often require coordination among multiple groups, so you get to experience a breadth of impact with various teams.

The ideal candidate must be detail oriented, have superior verbal and written communication skills, strong organizational skills, able to juggle multiple tasks at once, able to work independently and can maintain professionalism under pressure. Must be able to identify problems before they happen and implement solutions that detect and prevent outages. You must be able to make sound judgments, work to improve the customer experience, and get the right things done.

Roles and Responsibilities:

- Fluency in Portuguese . Required B2 proficiency.


This includes, but is not limited to:
· Follow Standard Operating Procedures (SOPs) to perform manual audits and resolve outliers/exceptions which may require listening to calls and transcribing text from call, email, chat, message, etc.
· Identify patterns emerging in the audits and contribute to process/program improvements
· Provide timely response to stakeholders on related tasks as per SOP and SLA
· Systematically escalate problems to the relevant owners/ teams according to process
· Maintain records of day to day work by updating trackers or workflow tools
· Meet business metrics and goals i.e. SLA, productivity, quality and utilization benchmarks
· Understand performance metrics for driving business goals
· Work in a collaborative environment and contribute to the growth of the respective team/program
Develop a global perspective and understand the nuances of various geographies that Amazon operates in.

* Shifts: Rotational (it is a 24*7 shift environment and shifts are rotational – changes based on business requirement)
* Weekly Off: Rotational two - consecutive day off (((it is a 5-day working week with 2 consecutive days off. The off days change based on business requirement)))
* Work from Office Role

Key job responsibilities
Roles and Responsibilities:

Fluency in Portuguese . Required B2 proficiency.


This includes, but is not limited to:
· Follow Standard Operating Procedures (SOPs) to perform manual audits and resolve outliers/exceptions which may require listening to calls and transcribing text from call, email, chat, message, etc.
· Identify patterns emerging in the audits and contribute to process/program improvements
· Provide timely response to stakeholders on related tasks as per SOP and SLA
· Systematically escalate problems to the relevant owners/ teams according to process
· Maintain records of day to day work by updating trackers or workflow tools
· Meet business metrics and goals i.e. SLA, productivity, quality and utilization benchmarks
· Understand performance metrics for driving business goals
· Work in a collaborative environment and contribute to the growth of the respective team/program
Develop a global perspective and understand the nuances of various geographies that Amazon operates in.• Bachelor’s degree, Fluency in Portuguese . Required B2 proficiency
• 10-24 months of work experience
• Good communication skills - should be able to facilitate flow of translated information (Portuguese to English and vice-versa) between teams internal/external
• Proficiency in Excel (pivot tables, VLOOKUP)
• Demonstrated ability to work in a team in a very dynamic environment


Jobs at Hyderabad

Virtusa

Trainer - KPO

Full Time

Hyderabad, Telangana

View Details

Last Date: Dec. 31, 2025

Virtusa

Mainframe Specialist

Full Time

Hyderabad, Telangana

View Details

Last Date: June 30, 2025

Capgemini

MLops | 4 to 12 Years | Pune / Hyde…

Experienced Professionals

Hyderabad, Telangana

View Details

Last Date: July 2, 2025

Amazon

Software Development Engineer , Ord…

Freshers/Experienced

Hyderabad, Telangana

View Details

Last Date: June 24, 2025

Virtusa

UI/UX Lead

Full Time

Hyderabad, Telangana

View Details

Last Date: Dec. 31, 2025

Amazon

Software Development Manager, Alexa…

Freshers/Experienced

Hyderabad, Telangana

View Details

Last Date: June 24, 2025

KPMG

Technology Consulting-DT GRC Packag…

KI Professional

Hyderabad, Telangana

View Details

Last Date: June 25, 2025

Capgemini

Software Engineer

Experienced Professionals

Hyderabad, Telangana

View Details

Last Date: July 2, 2025

Virtusa

Automation QA

Full Time

Hyderabad, Telangana

View Details

Last Date: Dec. 31, 2025

Amazon

Delivery Consultant - Migrations, A…

Freshers/Experienced

Hyderabad, Telangana

View Details

Last Date: June 24, 2025

Virtusa

Lead data Engineer

Full Time

Hyderabad, Telangana

View Details

Last Date: June 30, 2025

Google

Senior Customer Solutions Engineer,…

Freshers/Experienced

Hyderabad, Telangana

View Details

Last Date: July 3, 2025




More Jobs at Amazon

Amazon

Business Intelligence Engineer, RBS…

Freshers/Experienced

Chennai, Tamil Nadu

View Details

Last Date: June 24, 2025

Amazon

Sr Technical Program Manager, Amazo…

Freshers/Experienced

Bangalore, Karnataka

View Details

Last Date: June 24, 2025

Amazon

ML Data Associate, Alexa Communicat…

Freshers/Experienced

Chennai, Tamil Nadu

View Details

Last Date: June 24, 2025

Amazon

Application Engineer III

Freshers/Experienced

Chennai, Tamil Nadu

View Details

Last Date: June 24, 2025

Amazon

Senior Support Engineer

Freshers/Experienced

Bengaluru, Karnataka

View Details

Last Date: June 24, 2025

Amazon

Support Engineer, Amazon

Freshers/Experienced

Bengaluru, Karnataka

View Details

Last Date: June 24, 2025

Amazon

Digital Associate, Ring Data Engine…

Freshers/Experienced

Chennai, Tamil Nadu

View Details

Last Date: June 24, 2025

Amazon

Program Manager, AVS, Program Manag…

Freshers/Experienced

Bengaluru, Karnataka

View Details

Last Date: June 24, 2025

Amazon

Sr. Ops Associate , SIMS

Freshers/Experienced

Bengaluru, Karnataka

View Details

Last Date: June 24, 2025

Amazon

Business Analyst, Catalog Support a…

Freshers/Experienced

Bangalore, Karnataka

View Details

Last Date: July 1, 2025

Amazon

Software Dev Engineer II, Cross Bor…

Freshers/Experienced

Bengaluru, Karnataka

View Details

Last Date: June 24, 2025

Amazon

Business Analyst, H&B DEX Program T…

Freshers/Experienced

Bengaluru, Karnataka

View Details

Last Date: June 24, 2025




Actively Recruiting Companies at Hyderabad, Telangana