Amazon

Software Development Manager, Amazon Business, Contact Management

Posted On

March 17, 2025

Location

Hyderabad, Telangana

Experience Level

Freshers/Experienced

Job Type

Software Development

Apply By

July 1, 2025

Job Description

Amazon Business is one of Amazon’s fastest growing new initiatives focused on building solutions to enable business customers to research, discover and buy business, industrial and scientific products in large catalogs; across multiple devices, marketplaces and regions. Our customers include individual professionals, businesses and institutions that buy in either high frequency or in bulk quantities. Our customers have different and frequently more complex needs than the traditional Amazon customer base.

The charter of the Mobile and Post Purchase Experience (PPX) is to deliver an integrated experience for all post purchase capabilities and use cases that range from order management (Your Orders), self-service help (Message Us chat bot), and finally AB Mobile. We are also the custodian of overall PPX by collaborating with other PPX teams such as ABA, invoices and MYD (Manage Your delivery). Our vision is to empower customers to execute post order actions through intuitive self-serve experiences that are more convenient than contacting customer support, while enabling customers to interact with customer support (human or bot) if they are preferred channels.

We are looking for high caliber and tested Software Development Managers to start a consumer business project with strategic significance and high exposure. The initiative is fundamental to Amazon’s future, and will provide great personal satisfaction and career development as we tackle some of the most intriguing problems in software architecture design and building highly scalable services. It will lay the foundation for Amazon’s future retail technology while serving a wide range of existing external customer needs. We are building extremely customer focused software that can also serve many fast-growing businesses for decades to come. The project will have regular reviews with the company’s senior leaders. The scope of the project is set to scale rapidly for the next few years post launch.
As part of the leadership team, you will lead developing key AB systems and strategies used by Amazon worldwide and will regularly interact with executive leadership. You will work with the business teams to define roadmaps, drive execution of technology projects, drive operational excellence initiatives and manage technology operations.

1. Drive strategic planning and project execution, recruit, hire, and develop the industry’s top engineering talent.
2. Build your teams to independently innovate and deliver results, while verify completion/quality.
3. Own the inputs and the business outcome through cultivating a culture of relentless auditing and metric monitoring, automatically where possible.
4. Balance technical leadership, investment and strong business judgement to make the right decisions about technology choices.
5. Lead or contribute to multiple simultaneous product development efforts and initiatives.
6. Communicate effectively with senior stakeholders.

If you enjoy dealing with high ambiguity, complexity and broad scope that will be at the epicenter of our initiative, come join us!

A day in the life
A simple day will include you attending daily stand-ups, possibly attending a whiteboard session or two, and then actively driving the roadmap. At lunchtime, you have the option to join your peers. You may have a 1x1 with your manager, and discuss your career goals. If it's a Friday, your day will likely conclude with a team retro/demo and social hour.

About the team
Our team is diverse! We drive towards an inclusive culture and work environment. We are intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. You will have access to a PEs, Sr. SDEs with over 15+ years of industry experience, and best in-class leadership who have been part of many greenfield projects or startup businesses. You will work with a seasoned Software Development Manager to learn more about your customer, and the impact of the features your team develop.- 7+ years of engineering experience
- 3+ years of engineering team management experience
- 8+ years of leading the definition and development of multi tier web services experience
- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
- Experience partnering with product or program management teams

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