Amazon

Support Engineer II, Relay Product Excellence Fixed

Posted On

April 2, 2025

Location

Hyderabad, Telangana

Experience Level

Freshers/Experienced

Job Type

Software Development

Apply By

May 13, 2025

Job Description

Join Transportation financial systems (TFS) team to become key contributor in delivering Financial Solutions at scale! owns the technology components that perform the financial activities for transportation business. These systems are used across all transportation programs and retail expansion to new geographies. TFS systems provide financial document creation & management, expense auditing, accounting, payments and cost allocation functions. Our new generation products are highly scalable and operate at finer level granularity to reconcile every dollar in transportation financial accounts with zero manual entries or corrections. The goal is to develop global product suite for all freight modes touching every single package movement across Amazon. Our mission is to abstract logistics complexities from financial world and financial complexities from logistics world. There are ample opportunities in the team to build domain expertise in financial system as well as transportation.

We are looking for passionate Support Engineers who do not shy away from complexity while raising the bar on build large-scale NAWS solutions. We build products with emphasis on design, quality, performance - while delivering customer success. We value individual career aspirations and thrive to build a team culture of mutual respect and trust. As a Support Engineer in TFS, you will work on large scale FinTech applications. You will perform service level integrations, support architectural migrations, troubleshoot and continuously work towards improving customer experience and will have opportunities to design, develop.

If you are looking for an opportunity to solve deep technical problems and ensuring higher standards and build a new innovative solution (grounds-up) in a fast-paced environment with senior and seasoned engineers, this might be the role for you.

Successful candidates should:
- Have the ability to learn technical concepts quickly with a strong sense of urgency
- Have enthusiasm for working in a fast paced, rapidly changing environment
- Be a creative problem solver, who is passionate about innovation and customer experience.
- Have strong written and oral communication skills
- Can deal with ambiguity; work with minimum supervision.

Key job responsibilities
The ideal candidate must be detail oriented, have good verbal and written communication skills, strong organizational skills, able to juggle multiple tasks at once, able to work independently.
They work as a liaison between SDEs and technical stakeholders in order to elicit, analyze, communicate, and validate requirements for changes to software applications or tools to optimally support changing business processes and policies. They will be able to accurately prioritize projects, make sound judgments, work to improve the customer experience, and get the right things done.

A day in the life
We deal with managing newer configurations, building newer features in existing products and automating manual process in the Transportation space. As an Support Engineer, your typical day will involve planning your tasks, attending team level stand-ups to review the progress of work, reviewing code, setting up infrastructure, operationally active, design proposal of other members and working on configuration/coding tasks. We mainly work on Java, Python and ReactJS and use AWS services and infrastructure (S3, DDB, EC2, Cloudwatch, etc)

About the team
TFS owns technology components that perform financial activities for transportation business. These systems are used across transportation programs and retail expansion to new geographies. TFS systems provide financial document creation & management, expense auditing, accounting, payments and cost-allocation functions. Our new generation products are highly scalable and operate at finer level granularity to reconcile every dollar in transportation financial accounts with zero manual entries or corrections. Goal is to develop global product suite for all freight modes touching every single package movement across Amazon. Our mission is to abstract logistics complexities from financial world and financial complexities from logistics world.- 2+ years of software development, or 2+ years of technical support experience
- Bachelor's degree in engineering or equivalent
- Experience troubleshooting and debugging technical systems
- Experience in Unix
- Experience scripting in modern program languages
- Knowledge of computer science fundamentals such as object-oriented design, operating systems, algorithms, data structures, and complexity analysis

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