Amazon

Sr System Development Engineering , WWRR&S

Job Description

Not many teams aspire to zero. Welcome to the Worldwide Returns, ReCommerce & Sustainability team (WWRR&S) at Amazon.com.

WW RR&S is an agile, innovative organization dedicated to ‘making zero happen’ to benefit our customers, our company, and the environment. The mission of WWRR&S is to eliminate defects that cause returns (Zero defects), deliver Zero cost of returns for Amazon, send Zero product waste to landfill, and deliver on Amazon’s commitment to deliver on the Climate Pledge (Net Zero Carbon) – “the 4 Zeros”. We do this by developing groundbreaking products and driving unparalleled operational excellence to help customers keep what they buy, recover returned and damaged product value, keep thousands of tons of waste from landfills, and create the best customer returns experience in the world. We have an eye to the future – we create long-term value at Amazon by focusing not just on the bottom line, but on the planet. We are building the most sustainable re-use channel we can by driving multiple aspects of the Circular Economy for Amazon - returns, recommerce, and sustainability.

Amazon WW RR&S is comprised of business, product, operational, program, software engineering and data teams that manage the life of a returned or damaged product from a customer to the warehouse and on to its next best use. Our work is broad and deep: we train machine learning models to automate routing and find signals to optimize re-use; we invent new channels to give products a second life; we develop world-class product support to help customers love what they buy; we pilot smarter product evaluations; we work from the customer backward to find ways to make the return experience remarkably delightful and easy; and we do it all while scrutinizing our business with laser focus.

Expectations from a Sr Systems Development Engineer:
• You lead the design, implementation and successful delivery of technical solutions for complex problems. This may be in the form of new software, systems, infrastructure, hardware, networking or automation improvements, or a refactoring of existing solutions.
• You deliver technology solutions which improve engineering and operational processes within your team, and work to apply those improvements to partner teams.
• You are a technical leader for your team; you are learning to force multiply through others.
• You demonstrate ownership of your team’s systems, proactively identifying and mitigating extant risks and deficiencies. You work to reduce complexity and enable greater agility for your team and other teams in your organization.
• You understand how your team’s systems interact with systems owned by others and work to improve consistency and integration between them.
• You think in terms of architecture, not just components or services, and show good judgement when making trade-offs between tactical and strategic concerns at team or service level. Your work on your team’s architecture yields significant resilience, performance or business value.
• You lead reviews of architecture, design, operations, process, or post-incident analysis for your team. You actively participate in reviews of systems owned by partner teams.


We are a group that has fun at work while driving incredible customer, business, and environmental impact. We are backed by a strong leadership group dedicated to operational excellence that empowers a reasonable work-life balance. As an established, experienced team, we offer the scope and support needed for substantial career growth.

Amazon is earth’s most customer-centric company and through WW RR&S, the earth is our customer too. Come join us and innovate with the Amazon Worldwide Returns, ReCommerce & Sustainability team!











Key job responsibilities
• You lead the design, implementation and successful delivery of technical solutions for complex problems. This may be in the form of new software, systems, infrastructure, hardware, networking or automation improvements, or a refactoring of existing solutions.
• You deliver technology solutions which improve engineering and operational processes within your team, and work to apply those improvements to partner teams.
• You are a technical leader for your team; you are learning to force multiply through others.
• You demonstrate ownership of your team’s systems, proactively identifying and mitigating extant risks and deficiencies. You work to reduce complexity and enable greater agility for your team and other teams in your organization.
• You understand how your team’s systems interact with systems owned by others and work to improve consistency and integration between them.
• You think in terms of architecture, not just components or services, and show good judgement when making trade-offs between tactical and strategic concerns at team or service level. Your work on your team’s architecture yields significant resilience, performance or business value.
• You lead reviews of architecture, design, operations, process, or post-incident analysis for your team. You actively participate in reviews of systems owned by partner teams.
- Experience leading the design, automation, deployment, and support of large-scale infrastructure
- Experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C#, Rust
- Experience with Linux/Unix
- Experience with CI/CD pipelines build processes


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