Amazon
Support Engineer, Concessions Tech, Amazon Customer Service
Job Description
Are you interested in joining the team responsible to build Amazon’s Customer Service Applications and innovate behalf our customers? Come help us work on world class software for our customers!
The Amazon Concessions Support team provides production engineering support and is also responsible for providing multifaceted services to the Concessions channels we support. This job requires you to hit the ground running, your ability to learn quickly and work on disparate and overlapping tasks that will define your success.
Some of the key job functions:
Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple features and services
Work on operations and maintenance driven coding projects, primarily in Java and Python.
Software deployment support in staging and production environments
Develop tools to aid operations and maintenance
System and Support status reporting
Ownership of one or more services or components
Customer notification and workflow coordination and follow-up to maintain service level agreements
Work with support team for handing-off or taking over active support issues and creating a team specific knowledge base and skill set- 4+ years of software development, or 4+ years of technical support experience
- Experience scripting in modern program languages
- Experience troubleshooting and debugging technical systems
- Experience in agile/scrum or related collaborative workflow
- Experience troubleshooting and documenting findings
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