Product Excellence Manager
Job Description
- Provide quality billing experiences for advertisers across all Ads products to achieve their goals.
- Influence product/platform improvements to impact the customer experience; Ads Platform and Billing Engineering, and Regional Compliance Officer (RCO) teams to improve Billing workflows and experience.
- Identify opportunities for Billing simplification and improve agency billing communications by working with cross-functional teams.
- Lead the partnership with gTech practitioners to drive operational readiness towards billing launches and changes. Manage and deliver on the service metrics for Billing, and drive exceptional customer satisfaction.
Minimum qualifications:
- Bachelor’s degree or equivalent practical experience.
- 8 years of experience in a technical project management or a customer-facing role.
Preferred qualifications:
- Experience in managing multi-stakeholder engagements.
- Experience in managing cross-functional and cross-regional partnerships.
- Knowledge of advertising solutions and the media landscape online and offline, Google Ads with solving business tests.
- Ability to identify and prioritize business opportunities.
- Ability to engage and collaborate with leadership with excellent communication skills.
- Excellent investigative and problem-solving skills.
- Bachelor’s degree or equivalent practical experience.
- 8 years of experience in a technical project management or a customer-facing role.
To learn more about gTech, check out our video.
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