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Oracle
Technical Support Analyst – Oracle MICROS F&B Applications Support Analyst –is specifically responsible for the 1st level support for Oracle Hospitality Applications suite (including: Simphony, RES 3700, 9700, Materials Control, R&A) and associated interfaces, Oracle Payment Cloud Services.
Duties & Responsibilities
· Major Account accreditation
· Current application version
· Necessary SQL and technical skills
· Be familiar with and adhere to the latest configuration, installation, training and support standards and procedures
Knowledge, Skills & Abilities Essential
Other Requirements
Abilities
· Ability and credibility to work effectively with both our internal and external customers at all levels of the organization
· Demonstrable ability to work unsupervised or as a team member of both the local office team and wider company teams
· Creative thinking abilities, uses experiences and knowledge to create new ideas and think 'outside the square'
· A self-starter with initiative, drive and strong desire to succeed
· Ability to work in a logical methodical manner
· Ability to work under stress and meet deadlines
· Flexibility with people and time
** Note: This job requires weekend support and shift work
We operate 24x7 which can involve working during one of the below shifts (not limited to - shift timing can change)
AMER hours (Eastern Standard Time - 5.30 PM/ 6.30 PM IST or Pacific Standard Time 9.30 PM/ 10.30 PM IST onwards depending on Day Light Savings Time)
EMEA hours - 12:00 PM/ 1 PM / 2 PM IST onwards depending on Day Light Savings Time
APAC hours - 5.30 AM IST onwards
Work hours can change depending on Business requirements
Career Level - IC1
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