Oracle
Technical Analyst 4-Support
Job Description
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
Job Description
1) As a primary point of contact for customers, should be responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues
2) Experience with all aspects of the system – support, testing and Pre & Post implementation activities.
3) Resource should be able to independently work on Support and resolving issues
4) Resource should be able to investigate, analyze and provide solution for any customer specific requirememts
5) Work with OMCS/DBA team. Knowledge of SRs, RFCs and My Oracle Support is required.
6) Lead the team through all aspects of service delivery.
Career Level - IC4
Jobs at Hyderabad
Oracle
Applications Developer 3
Professional
Hyderabad, Telangana
Last Date: Aug. 19, 2025
Amazon
Data Engineer, AFT BI Content
Freshers/Experienced
Hyderabad, Telangana
Last Date: July 1, 2025
Oracle
Senior Software Engineer
Professional
Hyderabad, Telangana
Last Date: Nov. 2, 2025
Amazon
Manager, Supply Chain, Relay Operat…
Freshers/Experienced
Hyderabad, Telangana
Last Date: June 24, 2025
Engineering Manager, AI/ML, HR Engi…
Freshers/Experienced
Hyderabad, Telangana
Last Date: July 3, 2025
Amazon
Support Engineer, EU FBA
Freshers/Experienced
Hyderabad, Telangana
Last Date: June 24, 2025
More Jobs at Oracle
Oracle
HCM Techno/Functional Senior Techni…
Professional
Bengaluru, Karnataka
Last Date: July 1, 2025
Oracle
Software Developer 2 (C++ language)
Professional
Bengaluru, Karnataka
Last Date: Aug. 18, 2025
Oracle
ERPM Applications Technology Soluti…
Professional
Bengaluru, Karnataka
Last Date: Aug. 2, 2025
Oracle
Senior Principal NetSuite Technical…
Professional
Hyderabad, Telangana
Last Date: Dec. 3, 2025
Oracle
Cloud Operations Engineer - Kuberne…
Professional
Bengaluru, Karnataka
Last Date: Nov. 15, 2025
Oracle
Principal Consultant: Oracle Databa…
Professional
Bengaluru, Karnataka
Last Date: July 1, 2025
Oracle
System Administrator 3-IT
Professional
Bengaluru, Karnataka
Last Date: Sept. 2, 2025
Oracle
Senior Applications Engineer
Professional
Hyderabad, Telangana
Last Date: Oct. 18, 2025