Oracle
Technical Analyst 4-Support
Job Description
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
Job Description
1) As a primary point of contact for customers, should be responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues
2) Experience with all aspects of the system – support, testing and Pre & Post implementation activities.
3) Resource should be able to independently work on Support and resolving issues
4) Resource should be able to investigate, analyze and provide solution for any customer specific requirememts
5) Work with OMCS/DBA team. Knowledge of SRs, RFCs and My Oracle Support is required.
6) Lead the team through all aspects of service delivery.
Career Level - IC4
Jobs at Hyderabad
Amazon
Business Intel Engineer I, Global O…
Freshers/Experienced
Hyderabad, Telangana
Last Date: May 20, 2025
Amazon
Process Assistant, HYD8 OB
Freshers/Experienced
Hyderabad, Telangana
Last Date: May 20, 2025
Amazon
Sr. FinOps Analyst, Amazon Business
Freshers/Experienced
Hyderabad, Telangana
Last Date: May 20, 2025
Amazon
System Dev Engineer, Engineering & …
Freshers/Experienced
Hyderabad, Telangana
Last Date: May 20, 2025
Capgemini
Business Advisor - B
Experienced Professionals
Hyderabad, Telangana
Last Date: May 21, 2025
Amazon
Oracle Applications Functional Anal…
Freshers/Experienced
Hyderabad, Telangana
Last Date: May 20, 2025
KPMG
Risk Advisory Internal Audit Analyst
KI Professional
Hyderabad, Telangana
Last Date: May 14, 2025
Amazon
Process Assistant
Freshers/Experienced
Hyderabad, Telangana
Last Date: May 20, 2025
More Jobs at Oracle
Oracle
Oracle Fusion Financials Functional…
Professional
Hyderabad, Telangana
Last Date: July 2, 2025
Oracle
Technical Analyst 4-Support
Professional
Bengaluru, Karnataka
Last Date: Aug. 3, 2025
Oracle
Senior Principal Consultant
Professional
Bengaluru, Karnataka
Last Date: May 7, 2025
Oracle
Fusion ERP Functional Analyst 3-Sup…
Professional
Hyderabad, Telangana
Last Date: May 20, 2025
Oracle
Software Developer 3
Professional
Bengaluru, Karnataka
Last Date: Sept. 23, 2025
Oracle
Principal Applications Engineer
Professional
Bengaluru, Karnataka
Last Date: June 15, 2025
Oracle
Assistant Manager, Customer Support…
Professional
Bengaluru, Karnataka
Last Date: Aug. 6, 2025
Oracle
Senior PLSQL / Java Support Engineer
Professional
Chennai, Tamil Nadu
Last Date: May 25, 2025
Oracle
Senior Applications Engineer
Professional
Hyderabad, Telangana
Last Date: Oct. 16, 2025
Oracle
Applications Developer 3
Professional
Hyderabad, Telangana
Last Date: Oct. 19, 2025
Actively Recruiting Companies at Hyderabad, Telangana