Oracle
Technical Analyst 4-Support
Job Description
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
Job Description
1) As a primary point of contact for customers, should be responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues
2) Experience with all aspects of the system – support, testing and Pre & Post implementation activities.
3) Resource should be able to independently work on Support and resolving issues
4) Resource should be able to investigate, analyze and provide solution for any customer specific requirememts
5) Work with OMCS/DBA team. Knowledge of SRs, RFCs and My Oracle Support is required.
6) Lead the team through all aspects of service delivery.
Career Level - IC4
Jobs at Hyderabad
Amazon
Tax Manager-US Outbound
Freshers/Experienced
Hyderabad, Telangana
Last Date: Aug. 12, 2025
Amazon
Program Manager , Seller Partner Id…
Freshers/Experienced
Hyderabad, Telangana
Last Date: Aug. 12, 2025
Oracle
Senior Principal Service Reliabilit…
Professional
Hyderabad, Telangana
Last Date: Oct. 1, 2025
Virtusa
Senior Automation Engineer
Full Time
Hyderabad, Telangana
Last Date: Aug. 14, 2025
Amazon
Ops specialist (French) , JWO CS, C…
Freshers/Experienced
Hyderabad, Telangana
Last Date: Aug. 12, 2025
Oracle
Senior Principal NetSuite Technical…
Professional
Hyderabad, Telangana
Last Date: Dec. 22, 2025
Oracle
Principal Adoption Program Manager …
Professional
Hyderabad, Telangana
Last Date: Sept. 10, 2025
KPMG
Senior - SFDC - Technical
KI Professional
Hyderabad, Telangana
Last Date: Aug. 6, 2025
Amazon
Program Manager, Lead Development, …
Freshers/Experienced
Hyderabad, Telangana
Last Date: Aug. 19, 2025
More Jobs at Oracle
Oracle
Security Engineer
Professional
Thiruvananthapuram, Kerala
Last Date: Sept. 29, 2025
Oracle
Consulting Solution Manager
Professional
Bengaluru, Karnataka
Last Date: Oct. 25, 2025
Oracle
Principal Software Developer - Redw…
Professional
Bengaluru, Karnataka
Last Date: Nov. 28, 2025
Oracle
Contracts Administrator 3-Fin
Professional
Bengaluru, Karnataka
Last Date: Sept. 17, 2025
Oracle
Technical Analyst 4-Support
Professional
Bengaluru, Karnataka
Last Date: Sept. 21, 2025
Oracle
Sales Representative OD Prime III
Professional
Delhi, Delhi
Last Date: Nov. 5, 2025
Oracle
Applications Developer 3
Professional
Hyderabad, Telangana
Last Date: Sept. 16, 2025
Oracle
Director, Software Development
Professional
Bengaluru, Karnataka
Last Date: Oct. 21, 2025
Oracle
Applications Developer 3
Professional
Hyderabad, Telangana
Last Date: Aug. 31, 2025
Oracle
Technology Sales Representative IV
Professional
Mumbai, Maharashtra
Last Date: Oct. 18, 2025
Oracle
Oracle HCM Benefits Senior Function…
Professional
Bengaluru, Karnataka
Last Date: Aug. 16, 2025