Oracle
Technical Analyst 4-Support
Job Description
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
Job Description
1) As a primary point of contact for customers, should be responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues
2) Experience with all aspects of the system – support, testing and Pre & Post implementation activities.
3) Resource should be able to independently work on Support and resolving issues
4) Resource should be able to investigate, analyze and provide solution for any customer specific requirememts
5) Work with OMCS/DBA team. Knowledge of SRs, RFCs and My Oracle Support is required.
6) Lead the team through all aspects of service delivery.
Career Level - IC4
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