Oracle
Technical Analyst 4-Support
Job Description
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
Job Description
1) As a primary point of contact for customers, should be responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues
2) Experience with all aspects of the system – support, testing and Pre & Post implementation activities.
3) Resource should be able to independently work on Support and resolving issues
4) Resource should be able to investigate, analyze and provide solution for any customer specific requirememts
5) Work with OMCS/DBA team. Knowledge of SRs, RFCs and My Oracle Support is required.
6) Lead the team through all aspects of service delivery.
Career Level - IC4
Jobs at Hyderabad
Amazon
Data Scientist III, ROW AOP
Freshers/Experienced
Hyderabad, Telangana
Last Date: July 1, 2025
Amazon
Support Engineer IV, Just Walk Out …
Freshers/Experienced
Hyderabad, Telangana
Last Date: July 1, 2025
Oracle
Principal Services Sales Representa…
Professional
Hyderabad, Telangana
Last Date: Oct. 12, 2025
Capgemini
MLops | 4 to 12 Years | Pune / Hyde…
Experienced Professionals
Hyderabad, Telangana
Last Date: July 2, 2025
Data Scientist, Product, Googler Te…
Freshers/Experienced
Hyderabad, Telangana
Last Date: July 3, 2025
Amazon
Software Development Engineer, Alex…
Freshers/Experienced
Hyderabad, Telangana
Last Date: June 24, 2025
Amazon
Program Manager II, Last Mile Analy…
Freshers/Experienced
Hyderabad, Telangana
Last Date: June 24, 2025
Senior Customer Solutions Engineer,…
Freshers/Experienced
Hyderabad, Telangana
Last Date: July 3, 2025
Search Specialist-gTech Ads Solutio…
Freshers/Experienced
Hyderabad, Telangana
Last Date: July 3, 2025
KPMG
Technology Consulting-DT CSV Assist…
KI Professional
Hyderabad, Telangana
Last Date: June 25, 2025
More Jobs at Oracle
Oracle
Application Developer - Java Angular
Professional
Bengaluru, Karnataka
Last Date: Oct. 17, 2025
Oracle
Principal Software Developer
Professional
Hyderabad, Telangana
Last Date: Oct. 1, 2025
Oracle
SCM Techno-functional consultant
Professional
Bengaluru, Karnataka
Last Date: Sept. 3, 2025
Oracle
Senior Software Developer
Professional
Bengaluru, Karnataka
Last Date: Aug. 20, 2025
Oracle
Lead Cloud Enginner/Architect
Professional
Hyderabad, Telangana
Last Date: Oct. 14, 2025
Oracle
Senior Database Architect with Exad…
Professional
Chennai, Tamil Nadu
Last Date: Oct. 7, 2025
Oracle
Senior Member of Technical Staff
Professional
Bengaluru, Karnataka
Last Date: Sept. 20, 2025
Oracle
Revenue Accounting Manager-Fin
Professional
Bengaluru, Karnataka
Last Date: Aug. 20, 2025