Oracle
Network Operations Engineer
Job Description
In this role you will:
- Identifying actionable incidents using a monitoring system, strong analytical problem-solving skills to mitigate network events/incidents, and following up on routine root cause analysis (RCA), coordinating with support teams and vendors.
- Join major events/incidents calls, use technical and analytical skills to resolve network issues that impact Oracle customer/service, coordinate with SMEs, and provide RCA.
- Fault handling and escalation (identifying and responding to faults on OCI’s systems and networks, liaising with 3rd party suppliers, handling escalation through to resolution).
- Development of knowledge and skills in network and system administration, particularly with regard to OCI’s own architecture and platforms.
- You will leverage automation to execute work and develop scripts for routine tasks.
- Executing network changes following the defined Oracle change management process.
- Maintain records of equipment failure and liaise with engineers and suppliers as necessary.
- Contribute to team documentation (runbooks, operations guides, technical documentation) and assist in the onboarding of new hires to the team.
- Assists in the implementation of short, medium, and long-term plans to achieve project objectives, and regularly interacts with senior management or network leadership to ensure team objectives are met.
Work with a world-class team located across the world - the OCI Global Network Operations team who supports the network infrastructure environment across the globe.
Career Level - IC2
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