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Oracle
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
Job Description
Technical Support Analyst – Oracle MICROS F&B Applications Support Analyst –is specifically responsible for the 1st level support for Oracle Hospitality product suite (including: Simphony, RES 3700, 9700, Materials Control, R&A) and associated interfaces.
Duties & Responsibilities
· Major Account accreditation
· Current application version
· Necessary SQL and technical skills
· Be familiar with and adhere to the latest configuration, installation, training and support standards and procedures
Knowledge, Skills & Abilities Essential
Or
Other Requirements
Abilities
· Ability and credibility to work effectively with both our internal and external customers at all levels of the organization
· Proven ability to work unsupervised or as a team member of both the local office team and wider company teams
· Creative thinking abilities, uses experiences and knowledge to create new ideas and think 'outside the square'
· A self-starter with initiative, drive and strong desire to succeed
· Ability to work in a logical methodical manner
· Ability to work under stress and meet deadlines
· Flexibility with people and time
** Note: This job requires weekend support and shift work
We operate 24x7 which can involve working during one of the below shifts (not limited to - shift timing can change)
AMER hours (Eastern Standard Time - 5.30 PM/ 6.30 PM IST or Pacific Standard Time 9.30 PM/ 10.30 PM IST onwards depending on Day Light Savings Time)
EMEA hours - 12:00 PM/ 1 PM / 2 PM IST onwards depending on Day Light Savings Time
APAC hours - 5.30 AM IST onwards
Work hours can change depending on Business requirements
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