Virtusa

Manager OPS KPO

Job Description

                                                             JOB DESCRIPTION

Skill:  Operations Manager- KPO

Role / Tier:  - Operations Manager- KPO - Tier 1

 

Job Description:


Role: Manage the entire operations team. Accomplished by refining and implementing performance strategies, Data Building, Meeting Process delivery timelines and adherence. Also responsible for managing attrition for the department and processes; which support current, as well as any future business needs/requirements. Monitor and manage operational costs.

Key Responsibilities:
Responsible for managing the operations seamlessly and timely SLA delivery along with maintaining high levels of employee and customer satisfaction.
Establish & Manage Relationships / Engagement with the Clients.
Team Management organizes resources, sets goals, carries out strategy from Executives and clients on a day to day basis; reporting responsibilities.
Responsible for following agreed governance model, escalation & communication plan.
satisfaction scores, performance Appraisals and attrition management is managed well.
To ensure that all internal customer/ external queries are followed up on a timely basis.
Collaborate with internal teams.
To be the Key contact for all queries with specific business assigned.

About Virtusa

Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 21,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.

Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.

Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.


Jobs at Hyderabad

Amazon

Program Manager III, FinOps-AR Oper…

Freshers/Experienced

Hyderabad, Telangana

View Details

Last Date: June 24, 2025

Oracle

Senior Applications Engineer

Professional

Hyderabad, Telangana

View Details

Last Date: Aug. 23, 2025

Virtusa

SAP Basis Admin

Full Time

Hyderabad, Telangana

View Details

Last Date: Dec. 31, 2025

Oracle

Senior Applications Engineer

Professional

Hyderabad, Telangana

View Details

Last Date: Aug. 16, 2025

Virtusa

Senior Consultant

Full Time

Hyderabad, Telangana

View Details

Last Date: Dec. 31, 2025

Virtusa

ETL QA Lead

Full Time

Hyderabad, Telangana

View Details

Last Date: Sept. 15, 2025

Amazon

U.S. Payroll Tax Analyst, US Payrol…

Freshers/Experienced

Hyderabad, Telangana

View Details

Last Date: June 24, 2025

KPMG

Assistant Manager - Oracle Fin

KI Professional

Hyderabad, Telangana

View Details

Last Date: June 25, 2025

Virtusa

.Net Developer

Full Time

Hyderabad, Telangana

View Details

Last Date: Dec. 31, 2025

Virtusa

RPA UiPath

Full Time

Hyderabad, Telangana

View Details

Last Date: Oct. 31, 2025

Amazon

Data Scientist, ISS

Freshers/Experienced

Hyderabad, Telangana

View Details

Last Date: June 24, 2025

Amazon

Software Development Manager III, G…

Freshers/Experienced

Hyderabad, Telangana

View Details

Last Date: July 1, 2025




More Jobs at Virtusa

Virtusa

Data Engineer

Full Time

Hyderabad, Telangana

View Details

Last Date: Dec. 31, 2025

Virtusa

Senior SF Developer

Full Time

Hyderabad, Telangana

View Details

Last Date: Dec. 31, 2025

Virtusa

SQL SSIS Developer

Full Time

Chennai, Tamil Nadu

View Details

Last Date: Jan. 31, 2026

Virtusa

MS Dynamics 365

Full Time

Hyderabad, Telangana

View Details

Last Date: Sept. 30, 2025

Virtusa

Architect (ATC)

Full Time

Hyderabad, Telangana

View Details

Last Date: July 31, 2025

Virtusa

SF integration developer

Full Time

Chennai, Tamil Nadu

View Details

Last Date: June 30, 2025

Virtusa

Java FSD

Full Time

Hyderabad, Telangana

View Details

Last Date: June 30, 2025

Virtusa

Java Developer

Full Time

Bangalore, Karnataka

View Details

Last Date: Aug. 14, 2025

Virtusa

Senior Java Developer

Full Time

Bangalore, Karnataka

View Details

Last Date: Aug. 14, 2025

Virtusa

Android Developer

Full Time

Hyderabad, Telangana

View Details

Last Date: July 30, 2025

Virtusa

MDM Developer

Full Time

Hyderabad, Telangana

View Details

Last Date: July 28, 2025

Virtusa

.Net Azure

Full Time

Pune, Maharashtra

View Details

Last Date: Oct. 22, 2025




Actively Recruiting Companies at Hyderabad, Telangana