Accolite
Lead cloud support engineer
Job Description
- 7-8 years of Work experience on Infrastructure & Cloud services viz., AWS,
- Practical experience designing, building, and automating solutions utilizing AWS services such as EC2, S3, RDS, KMS, Route 53, Lambda, IAM, Kinesis, ECS, ElasticSearch, SES and API Gateway
- Maintaining the good standing of the server infrastructure.
- Support and maintenance of systems and infrastructure environments managed for our clients.
- Working knowledge of ITIL processes (incident, change and problem management) and ITSM ticketing systems is a plus.
- Incident Management – Provide timely response to disruption of service and restoration of service ensuring proper documentation in ticketing system.
- Change Management – prepare proper ticket documentation, implementation and rollback plans to successfully implement changes to the client’s environments.
- Problem Management – participate in working sessions and work to permanently resolve recurring and critical incidents.
- Helping to research and develop new infrastructure technologies and approaches as they emerge.
- Supporting several platforms at the server / service level. This at times includes eCommerce platforms, Content Management Platforms, Data integration, and custom systems.
- Performing routine tasks related to the infrastructure of our clients’ systems.
- Monitoring for and responding to anomalies within our infrastructure, including on-call rotation as part of a larger team.
- Helping to design and improve our monitoring and reporting.
- Developing and maintaining automation for provisioning and deployment of the server infrastructure.
- Working closely with platform developers to solve their infrastructure-related issues, and mentoring others in understanding implications and limitations of the technology.
- Troubleshooting incidents and problems in platforms we support.
- Participates in an on-call rotation calendar to ensure effective 7 x 24 x 365 coverage.
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