Amazon

Software Support Engineering Manager

Job Description

The Amazon Digital team is looking for a passionate, results-oriented, operationally focused engineering support manager to support the fast evolving and expanding Digital space. The role encompasses managing a growing support engineering team that is providing support (tier-3, escalations to engineering teams) for multiple products and platforms for the Audible business, engineering development support (root cause analysis, code fixes), Customer support self-service (Tools development) and business decision making support (data mining, report generation, scripting). The Digital Support Engineering team comprises of world class engineers with technical skills blending systems and software engineering.

We are looking for a technical manager with experience managing software engineering support team or equivalent and a track record of driving projects to improve software development/business/customer service support-related processes and the technical support experience. A successful candidate will be an experienced technical manager who is willing to take on a challenging space, has a strong metrics focus, has strong customer focus and ability to lead technical teams and loves a fast-paced environment. If you fit the profile we would love to talk to you.

Responsibilities include direct management of a team of 6-9 support engineers, process and service improvements, monitor and improve day-to-day operational efficiency, planning, some project management for software within the team, enhancing and maintaining a best-of-class engineering team, and management of resources across teams. The role also involves driving smaller scope development projects and building custom tools. - Bachelor's/ Master’s degree in Computer Science, Engineering or related technical field
- 5+ years of People Management, Program Management, Support engineering experience in related field.
- Customer-centric orientation as evidenced by the quality and efficacy of products, services, and support delivered.
- A creative problem solver who proactively seeks out system/process improvements in support of his/her customers
- Strong understanding of technology and product design and architecture
- Strong program/Project management skills working across teams and stakeholders
- Proven ability to manage multiple, competing priorities simultaneously
- Strong sense of ownership, urgency, and drive


Jobs at Chennai

Amazon

Associate, Quality Services, Amazon…

Freshers/Experienced

Chennai, Tamil Nadu

View Details

Last Date: July 1, 2025

Virtusa

ETL TESTER

Full Time

Chennai, Tamil Nadu

View Details

Last Date: Dec. 31, 2025

Virtusa

IVR BA

Full Time

Chennai, Tamil Nadu

View Details

Last Date: Aug. 30, 2025

Virtusa

UI Angular Developer

Full Time

Chennai, Tamil Nadu

View Details

Last Date: June 30, 2025

Amazon

Digital Content Associate, Prime Vi…

Freshers/Experienced

Chennai, Tamil Nadu

View Details

Last Date: July 1, 2025

Virtusa

Java Developer (IS)

Full Time

Chennai, Tamil Nadu

View Details

Last Date: June 30, 2025

Amazon

Business Analyst, Amazon Selection …

Freshers/Experienced

Chennai, Tamil Nadu

View Details

Last Date: June 24, 2025

Virtusa

Sr. Java Developer

Full Time

Chennai, Tamil Nadu

View Details

Last Date: Aug. 31, 2025

Virtusa

Java FSD (CT)

Full Time

Chennai, Tamil Nadu

View Details

Last Date: Dec. 31, 2025

Virtusa

ETL Testing

Full Time

Chennai, Tamil Nadu

View Details

Last Date: Dec. 31, 2025

Amazon

FLC Recruiter

Freshers/Experienced

Chennai, Tamil Nadu

View Details

Last Date: July 1, 2025

Virtusa

QA Lead

Full Time

Chennai, Tamil Nadu

View Details

Last Date: Dec. 31, 2025




More Jobs at Amazon

Amazon

Sr. FinOps Analyst - AP, FinOps Lea…

Freshers/Experienced

Virtual, Virtual

View Details

Last Date: July 1, 2025

Amazon

Program Manager I, Last Mile Analyt…

Freshers/Experienced

Hyderabad, Telangana

View Details

Last Date: June 24, 2025

Amazon

Automation Specialist, Digital Comp…

Freshers/Experienced

Chennai, Tamil Nadu

View Details

Last Date: July 1, 2025

Amazon

Support Engineer, Trustworthy Shopp…

Freshers/Experienced

Bangalore, Karnataka

View Details

Last Date: June 24, 2025

Amazon

Full Lifecycle Recruiter-I, Amazon …

Freshers/Experienced

Bangalore, Karnataka

View Details

Last Date: June 24, 2025

Amazon

Program Manager II-PCMO, Audits and…

Freshers/Experienced

Hyderabad, Telangana

View Details

Last Date: July 1, 2025

Amazon

Investigation Specialist Sr, SCOT -…

Freshers/Experienced

Bengaluru, Karnataka

View Details

Last Date: June 24, 2025

Amazon

Financial Analyst Intern, GSF Finan…

Freshers/Experienced

Bengaluru, Karnataka

View Details

Last Date: June 24, 2025

Amazon

SBS- Assistant Brand Manager, Kitch…

Freshers/Experienced

Bangalore, Karnataka

View Details

Last Date: June 24, 2025

Amazon

Manager II, ML Data Operations , (…

Freshers/Experienced

Virtual, Virtual

View Details

Last Date: June 24, 2025

Amazon

Lead Data Specialist, ML Data Ops

Freshers/Experienced

Bengaluru, Karnataka

View Details

Last Date: July 1, 2025

Amazon

Support Engineer

Freshers/Experienced

Hyderabad, Telangana

View Details

Last Date: June 24, 2025




Actively Recruiting Companies at Chennai, Tamil Nadu