Amazon
Sr Associate, Quality Services, Alexa Tech Support
Job Description
Quality Services (QS) organization provides testing support for Devices, Retail and AWS products. The primary objective of QS organization is to provide manual testing support. An Associate, Quality Services performs manual test execution of documented task instructions. They produce accurate test results meeting daily targets, adhering to defined processes.
Key job responsibilities
1. Understand and execute instructions to test one or more device / application features
2. Contribute to training, knowledge sharing sessions on areas they work with the team
3. Handle queries raised by peers and help unblocking when they need help
4. Identify any gaps in operating procedures / task steps and suggest changes
5. Deliver high quality meeting deadlines
6. Ensure compliance and follow all applicable policies for securing confidential information.
7. Learn conceptually the flow of work related to the project
A day in the life
“Quality Services (QS) is 1000+ member organization providing manual test services for a wide range of Amazon products and operates out of Chennai, India and Arlington, VA. Test services include regression testing, new feature testing, accessibility testing using diversity workforce, localisation testing to support international marketplace testing and interoperability testing across 1P / 3P devices for services.
About the team
We support a total of 65+ product teams including Amazon Devices (Alexa Devices, Health & Wellness, Ring etc…), Consumer apps and services (Audible, Delivery Apps, etc…), AWS (WorkDocs, Chime etc…), Advertising Engineering (Kindle Special Offer, IMDb TV etc…) and Amazon Video and Studios.Basic qualifications Graduate, preferably in a quantitative field of study with relevant exp of 1- 2 years · Experience reporting any deviations / bugs from their quality experience · Experience in sharing knowledge gained with peers · Familiarity using computer and software · Experience usage of any gadgets or devices · Good communication skills, detailed oriented and be a team player · Capability to follow defined processes and adhere to policies
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