Amazon

Manager, Business Analyst, OPTIMA

Posted On

May 29, 2025

Location

Chennai, Tamil Nadu

Experience Level

Freshers/Experienced

Job Type

Business Intelligence

Apply By

July 29, 2025

Job Description

We are looking for a leader who can own our analytics roadmap, develop and grow the careers of Business Analysts in our team and serve as a key partner for our Operations, Product, Engineering and Science teams.
In this role, you will: a) lead a team of Business Analysts to identify and solve business problems using vast amounts of data from disparate sources; b) drive a Analytics roadmap, prioritizing business insight requests to balance the tactical and strategic information needs; c) work closely with our Ops and Engineering teams to build, maintain pipelines which powers critical products/features that influence operations, CX, Product and Science d) guide and coach your team to continuously improve operational excellence and ability to deliver best-in-class solutions.

About the team
OPTIMA Operations strives to become the most reliable source for dataset generation and annotations. We work in collaboration with Shopping feature teams to enhance customer experience (CX) quality across shopping features, devices, and locales. Our primary focus lies in handling annotations for training, measuring, and improving Artificial Intelligence (AI) and Large Language Models (LLMs), enabling Amazon to deliver a superior shopping experience to customers worldwide. Our mission is to empower Amazon's LLMs through Reinforcement Learning from Human Feedback (RLHF) across various categories at high speed. We aspire to provide an end-to-end data solution for the LLM lifecycle, leveraging technology alongside our operational excellence. By joining us, you will play a pivotal role in shaping the future of the shopping experience for customers worldwide. - Bachelor's degree in Business, Engineering, Statistics, Computer Science, Mathematics or related field
- 5+ yrs of experience in a business analyst/data analyst/statistical analyst role
- 2+ leading a team of Business Analysts
- Highly skilled at querying relational databases, ability to pull from various sources and having done so in a business environment
- Experience in data visualization platforms
- Proven problem-solving skills, project management skills, attention to detail, and exceptional organizational skills
- Communication (verbal, written, and data presentation) and interpersonal skills to effectively communicate with both business and technical teams

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