Amazon

Support Engineer

Posted On

July 11, 2025

Location

Chennai, Tamil Nadu

Experience Level

Freshers/Experienced

Job Type

Operations, IT, & Support Engineering

Apply By

July 29, 2025

Job Description

Join Amazon's Books Content Risk Automation team as a Support Engineer IV, where you'll enhance our automated risk detection systems using a combination of rule-based logic, data analytics, and emerging AI capabilities. This role focuses on building scalable solutions that protect our digital book ecosystem while ensuring efficient, accurate content evaluation. You'll work at the intersection of traditional risk management systems and modern technology to develop solutions that maintain Amazon's high standards for trust and safety.

Key job responsibilities
Key job responsibilities:

Lead the development and enhancement of our Rules Based Matching System (RBMS), incorporating targeted ML-assisted features where beneficial
Design and implement new detection methods that combine rule-based logic with data-driven insights to solve complex content evaluation challenges
Conduct sophisticated data analysis using SQL, Tableau, and analytical tools to identify patterns and improvement opportunities
Maintain and optimize automated detection systems while ensuring high accuracy and minimal false positives
Collaborate with data science teams to evaluate and implement practical ML solutions for specific use cases
Drive system improvements through data-driven decision making and systematic performance analysis
Manage critical escalations and develop automated solutions to prevent recurring issues

This is an onsite role based out of Chennai, India and work hours are 2 PM to 11 PM IST Monday to Friday

A day in the life
Your day starts with reviewing system performance metrics and addressing any critical alerts. You'll work on enhancing detection rules based on recent data patterns, collaborate with data scientists on improving automated classification accuracy, and participate in cross-team meetings to align on risk management strategies. Afternoons involve coding system improvements, analyzing edge cases, and fine-tuning automated workflows. You'll wrap up by mentoring team members and planning upcoming technical improvements.

About the team
The Books Risk Automation team combines traditional risk management expertise with modern automation techniques to protect Amazon's book catalog. We maintain and enhance sophisticated detection systems while selectively incorporating new technologies to improve efficiency. Our work directly impacts customer trust and Amazon's reputation. We're a data-driven team that values practical solutions and measurable improvements over complexity.- 4+ years of software development, or 4+ years of technical support experience
- Experience troubleshooting and debugging technical systems
- Experience in Unix
- Experience scripting in modern program languages
- Experience in agile/scrum or related collaborative workflow

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