Amazon
WFM & MIS Analyst, InPayments Operations Team
Job Description
We are seeking a detail-oriented WFM and MIS Analyst to join our team. The ideal candidate will optimize staffing levels, manage service levels, and drive operational excellence through data-driven decision making.
Key job responsibilities
• Manage queue, skill, and profile configurations to optimize staffing alignment with volume de-mands
• Monitor and analyze real-time service levels, making necessary adjustments based on arrival pat-terns, scheduling, and productivity metrics
• Conduct thorough root cause analysis on SLA misses through comprehensive data analysis
• Contribute to the development and implementation of new performance metrics and tools
• Lead change management initiatives related to workforce optimization
• Manage escalation protocols for major operational issues
• Maintain effective communication across all levels of organization, particularly regarding adher-ence issues
• Develop and maintain daily, weekly, and monthly performance reporting
- Bachelor's degree
- Experience with Microsoft Office products and applications
- 1+ years of capacity planning, operations planning, business analysis or similar experience
- Experience with Workforce Management Planning
Jobs at Noida
Oracle
Senior Applications Developer
Professional
Noida, Uttar Pradesh
Last Date: Oct. 26, 2025
Oracle
Cloud Architects - OCI/Fussion Midd…
Professional
Noida, Uttar Pradesh
Last Date: Sept. 9, 2025
Amazon
Team Lead, Team Lead
Freshers/Experienced
Noida, Uttar Pradesh
Last Date: Aug. 12, 2025
KPMG
Executive - Digital Government Advi…
KI Professional
Noida, Uttar Pradesh
Last Date: Aug. 6, 2025
Oracle
Oracle Cloud SCM Technical
Professional
Noida, Uttar Pradesh
Last Date: Aug. 2, 2025
KPMG
Assistant Manager - IT Audit
KI Professional
Noida, Uttar Pradesh
Last Date: Aug. 6, 2025
KPMG
Senior Manager - CSG-Cyber Vision a…
KI Professional
Noida, Uttar Pradesh
Last Date: Aug. 6, 2025
Amazon
Team Lead – AMZL, Last Mile Deliver…
Freshers/Experienced
Noida, Uttar Pradesh
Last Date: Aug. 12, 2025
KPMG
Digital Next-IT ServiceNow Consulta…
KI Professional
Noida, Uttar Pradesh
Last Date: Aug. 6, 2025
Oracle
Linux/ Solaris Server administrator…
Professional
Noida, Uttar Pradesh
Last Date: Nov. 29, 2025
Oracle
Principal Cloud Application Engineer
Professional
Noida, Uttar Pradesh
Last Date: Aug. 9, 2025
More Jobs at Amazon
Amazon
Software Dev Engineer II, Cross Bor…
Freshers/Experienced
Bengaluru, Karnataka
Last Date: Aug. 5, 2025
Amazon
Software Development Engineer, Spek…
Freshers/Experienced
Bengaluru, Karnataka
Last Date: Aug. 12, 2025
Amazon
Customer Success Manager (CSM), Ama…
Freshers/Experienced
Mumbai, Maharashtra
Last Date: Aug. 5, 2025
Amazon
Data Engineer, MIDAS Digital Intell…
Freshers/Experienced
Chennai, Tamil Nadu
Last Date: Aug. 12, 2025
Amazon
Campaign Project Manager, Global Sh…
Freshers/Experienced
Chennai, Tamil Nadu
Last Date: Aug. 12, 2025
Amazon
Investigation Representative, ROW IB
Freshers/Experienced
Virtual, Virtual
Last Date: Aug. 12, 2025
Amazon
Brand Specialist - German
Freshers/Experienced
Bangalore, Karnataka
Last Date: Aug. 12, 2025
Amazon
Program Manager, Last Mile Solution…
Freshers/Experienced
Bengaluru, Karnataka
Last Date: Aug. 12, 2025
Amazon
Program Specialist
Freshers/Experienced
Bengaluru, Karnataka
Last Date: Aug. 5, 2025
Amazon
RME Coordinator, RME
Freshers/Experienced
Pune, Maharashtra
Last Date: Aug. 12, 2025
Amazon
Operation Manager , Air and Rail ha…
Freshers/Experienced
Mumbai, Maharashtra
Last Date: Aug. 12, 2025
Amazon
Business Intelligence Engineer, Cus…
Freshers/Experienced
Bangalore, Karnataka
Last Date: Aug. 5, 2025