Amazon
WFM & MIS Analyst, InPayments Operations Team
Job Description
We are seeking a detail-oriented WFM and MIS Analyst to join our team. The ideal candidate will optimize staffing levels, manage service levels, and drive operational excellence through data-driven decision making.
Key job responsibilities
• Manage queue, skill, and profile configurations to optimize staffing alignment with volume de-mands
• Monitor and analyze real-time service levels, making necessary adjustments based on arrival pat-terns, scheduling, and productivity metrics
• Conduct thorough root cause analysis on SLA misses through comprehensive data analysis
• Contribute to the development and implementation of new performance metrics and tools
• Lead change management initiatives related to workforce optimization
• Manage escalation protocols for major operational issues
• Maintain effective communication across all levels of organization, particularly regarding adher-ence issues
• Develop and maintain daily, weekly, and monthly performance reporting
- Bachelor's degree
- Experience with Microsoft Office products and applications
- 1+ years of capacity planning, operations planning, business analysis or similar experience
- Experience with Workforce Management Planning
Jobs at Noida
Capgemini
Business Advisor - A
Experienced Professionals
Noida, Uttar Pradesh
Last Date: June 25, 2025
Oracle
Consulting Project Snr Principal Co…
Professional
Noida, Uttar Pradesh
Last Date: July 22, 2025
Capgemini
Business Advisor - A
Experienced Professionals
Noida, Uttar Pradesh
Last Date: June 25, 2025
KPMG
Technology Assistant Manager
KI Professional
Noida, Uttar Pradesh
Last Date: June 18, 2025
KPMG
KPMG India, Accounts Payable, Finan…
KI Professional
Noida, Uttar Pradesh
Last Date: June 18, 2025
Oracle
Senior Java Sales Consultant (Custo…
Professional
Noida, Uttar Pradesh
Last Date: Aug. 6, 2025
Capgemini
Transition Manager - C
Experienced Professionals
Noida, Uttar Pradesh
Last Date: June 18, 2025
Capgemini
Senior Software Engineer
Experienced Professionals
Noida, Uttar Pradesh
Last Date: June 25, 2025
Capgemini
Associate Business Advisor
Experienced Professionals
Noida, Uttar Pradesh
Last Date: June 25, 2025
KPMG
Senior - Employee Vetting & Backgro…
KI Professional
Noida, Uttar Pradesh
Last Date: June 25, 2025
Capgemini
Financial Accounting
Executives
Noida, Uttar Pradesh
Last Date: June 25, 2025
More Jobs at Amazon
Amazon
Business Analyst, Beauty
Freshers/Experienced
Bengaluru, Karnataka
Last Date: June 17, 2025
Amazon
Senior Program Manager, DSP Tech
Freshers/Experienced
Hyderabad, Telangana
Last Date: June 17, 2025
Amazon
Software Development Engineer, Last…
Freshers/Experienced
Bengaluru, Karnataka
Last Date: June 24, 2025
Amazon
Transportation Specialist I, ROC
Freshers/Experienced
Hyderabad, Telangana
Last Date: June 17, 2025
Amazon
Field IT Manager, OTS Field IT
Freshers/Experienced
Gurgaon, Haryana
Last Date: June 17, 2025
Amazon
Support Engineer III, CrossBorder
Freshers/Experienced
Chennai, Tamil Nadu
Last Date: June 24, 2025
Amazon
Billing Specialist - AR Healthcare
Freshers/Experienced
Hyderabad, Telangana
Last Date: June 24, 2025
Amazon
Software Development Engineer, Amaz…
Freshers/Experienced
Bangalore, Karnataka
Last Date: June 17, 2025
Amazon
Software Development Engineer III, …
Freshers/Experienced
Bengaluru, Karnataka
Last Date: June 17, 2025
Amazon
Quality Specialist -Portuguese
Freshers/Experienced
Hyderabad, Telangana
Last Date: June 17, 2025
Amazon
Sr Program Manager, Category Excell…
Freshers/Experienced
Bengaluru, Karnataka
Last Date: June 24, 2025