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Capgemini
Seeking a highly experienced Operations Delivery Leader to join our team in the P&C Insurance domain – Auto & Others. The ideal candidate will have extensive experience in operations management, delivery, and transformation, with a strong focus on the US and other global markets. This role requires a strategic thinker who can manage large-scale operations, develop innovative solutions, secure significant deals and focus to grow business further.
Position Purpose and Responsibilities:
• Oversee and manage delivery operations of p operations for various clients within the Property and Casualty Insurance Domain.
• Lead a team of 200+ FTES and focus to grow further
• Develop and implement effective operational strategies.
• Oversee the end-to-end delivery of solutions, from account setup to execution.
• Act as a subject matter expert for the bid team, focusing on securing large and strategic deals.
• Ensure compliance with relevant policies, jurisdictions, and new amendments.
• Work on RFP/RFI submissions to secure new business opportunities.
• Collaborate with cross-functional teams to drive operational transformation initiatives.
• Stay updated with industry trends and best practices in operations management.
• Strategic/senior level customer engagement
• Impart strategic direction, conceptualize, and drive strategic initiatives, collaborate with other teams and resolve issues.
• Managing P&L of the portfolio.
• Monitor people utilization, grade mix, location mix. Prepare utilization forecasts and identify and drive proactive actions
• Leverage technology to build efficiency and transformation focused
Essential skills and experience:
• 20+ years of experience in the P&C Insurance industry, with a minimum of 10-12 years in operations management, delivery, and transformation.
• Proven track record of managing extensive operations and delivering successful solutions.
• Strong understanding of the P&C Insurance industry – Auto & Others.
• Experience working in the US and global markets.
• In-depth knowledge of policies, jurisdiction, and new amendments.
• Excellent communication and leadership skills.
• Identify opportunities for enhancements
• Certification in operations management or related fields is a plus.
• Strong people management and development skills
• Result oriented
• Experience of cost / utilization/account of similar size
• Experience in budgeting and forecasting
• Demonstrated transformation and project management experience
• Align focus with leadership and organizational growth
• Experience of significant organizational change management and driving initiatives with multiple function touchpoints / multiple stakeholders
• Education: Graduation in any field
• MBA preferred
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