Capgemini

Major Incident Management | 4 to 6 years | Noida

Posted On

May 9, 2025

Location

Noida, Uttar Pradesh

Experience Level

Experienced Professionals

Job Type

Permanent

Apply By

May 28, 2025

Job Description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Job Description

The Major Incident Manager is responsible for the end-to-end management of all IT major incidents.
Their role and responsibilities are extremely varied and include (amongst others):
Leveraging technology to issue all communications and providing key stakeholder management
Leading; driving; facilitating and chairing all investigation activities; meetings; and conference calls
Forming collaborative action plans with specific actions; roles and deadlines; and ensuring these are completed
Matrix management of people; processes and resources including third parties
including resolving conflict to move forward to resolution
Being accountable for resolving the outage via workaround or permanent fix
Ensuring all administration and reports are maintained and up-to-date; including contacts information; technical diagrams; post major incident reviews
Supporting and nurturing process improvements and knowledge base improvements

Primary Skills

MIM
The Major Incident Manager is responsible for the end-to-end management of all IT major incidents.
Their role and responsibilities are extremely varied and include (amongst others):
Leveraging technology to issue all communications and providing key stakeholder management

Secondary Skills

CMDB
Leading; driving; facilitating and chairing all investigation activities; meetings; and conference calls
Forming collaborative action plans with specific actions; roles and deadlines; and ensuring these are completed
Matrix management of people; processes and resources including third parties
including resolving conflict to move forward to resolution

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

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Job Description

Job Description

Primary Skills

Secondary Skills

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