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Oracle
Ideal Candidate Profile
We are seeking a detail-oriented professional with a strong technical background, a proven track record in Site Reliability Engineering, and a passion for improving service reliability and performance. The ideal candidate should thrive in a fast-paced environment, excel in cross-functional team collaboration, and take a proactive approach to problem-solving and continuous improvement.
My Oracle Support (MOS)
My Oracle Support (MOS) is Oracle's Enterprise Support solution, and the MOS Development (Dev) team is responsible for creating and maintaining the My Oracle Support application. This includes both the customer-facing portal for external users and the employee-facing portal for internal support engineers. Additionally, the MOS Dev team manages the entire ecosystem that supports customer interactions and support processes.
We work closely with Global Customer Support to understand business needs and ensure these requirements are integrated into MOS releases.
Who are we looking for?
As a Site Reliability Engineer (SRE) for My Oracle Support, you will play a key role in the development, implementation, and maintenance of our support solution. We're looking for someone who excels in:
Key Responsibilities and Skills:
Career Level: IC3
Your role will be crucial in maintaining the high-quality support that My Oracle Support delivers to both internal and external users. We look forward to discussing our role with you.
Career Level - IC3
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