Amazon

Transportation Representative, Transportation Representative

Posted On

March 13, 2026

Location

Virtual, Virtual

Experience Level

Freshers/Experienced

Job Type

Supply Chain/Transportation Management

Apply By

March 31, 2026

Job Description

Job Description for L2 associates

Overview
The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions.

Summary of Responsibilities
- Effectively communicate in a clear and professional manner at all times
- Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners
- Effectively manage sensitive cases by reporting up the escalation matrix
- Demonstrate excellent time-management skills
- Maintains or exceeds targeted performance metrics
- Actively seek solutions through logical reasoning and identify trends to suggest process improvements

Key job responsibilities
The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions.

Summary of Responsibilities

- Effectively communicate in a clear and professional manner at all times

- Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners

- Effectively manage sensitive cases by reporting up the escalation matrix

- Demonstrate excellent time-management skills

- Maintains or exceeds targeted performance metrics

- Actively seek solutions through logical reasoning and identify trends to suggest process improvements - - Qualitative Requirements Ø Graduation in any specialization from a recognized university. Ø Excellent communication skills (written and verbal). Ø Ability to communicate correctly and clearly with all customers Ø Good comprehension skills – ability to clearly understand and state the issues customers present Ø Ability to concentrate – follow customers issues without distraction to resolution Ø Work successfully in a team environment as well as independently Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer Ø Excellent typing skills Ø Demonstrates an ability to successfully navigate websites Ø Demonstrates a proficient knowledge of email applications

Jobs at Virtual

Amazon

Transportation Representative, NOC

Freshers/Experienced

Virtual, Virtual

Transportation Representative, Transportation Representative Apply Now

Job Description

Jobs at Virtual

More Jobs at Amazon

Actively Recruiting Companies at Virtual, Virtual

Transportation Representative, Transportation Representative