Capgemini

iPaas Architect | 14 to 20 years | Pan India

Posted On

March 17, 2025

Location

Kolkata, West Bengal

Experience Level

Experienced Professionals

Job Type

Permanent

Apply By

June 25, 2025

Job Description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Primary Skills

Ensure continuous service delivery, meeting contract terms and SLAs.
Act as the main point of contact, facilitating smooth communication.
Monitor service performance against KPIs and SLAs, addressing deviations promptly.
Build and maintain strong client relationships, addressing concerns quickly.
Identify opportunities for service improvements and collaborate with clients on action plans.
Resolve service-related issues and escalate unresolved matters.
Provide regular performance reports and maintain detailed documentation.
Identify and mitigate risks in service delivery, planning preventive measures.
Continuously seek innovative solutions to enhance service delivery.

Secondary Skills

Senior Service Delivery Manager - Responsible for the quality provision of service, as well as for managing and reporting on it. SDM oversee the execution of day-to-day operations to ensure contractual commitments are met. SDM proactively manage the day-to-day relationship with the client(s)/client representatives to ensure a high level of satisfaction, and ensure that continuous improvements are put in place to help ensure the continuity of our contracts. SDM work closely with others to plan the overall client relationship strategy, concentrating on cost reduction, service improvement and new business.

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.

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