Amazon
Team Lead, Last Mile Operations
Job Description
At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers
We're seeking Team Lead for our Delivery Stations. In this role you will be responsible to expand and manage operations for a new delivery channel, people and performance management and driving the operational plan.
Key job responsibilities
Quickly understand the business issues and challenges of Transportation operations; identify strengths/weaknesses and suggest areas for improvement.
Map business requirements, understand business processes, study and analyze workflows, design solutions and prepare functional specifications .
Be data driven, develop and report performance metrics, executive updates, forecasting, budgeting and analysis to identify potential opportunities for improving Customer Experience .
Deep dive and acquire an extensive knowledge of emerging industry practices and apply when solving business problems.
Design, develop, pilot & rollout enterprise wide programs around performance improvement, cycle time improvement for returns, delivery experience, financial auditing, identification of alternate delivery services etc.- Bachelor's degree
- Speak, write, and read fluently in English
- Experience with Microsoft Office products and applications
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