Amazon

ACES Manager Sort Center, Middle Mile ACES

Posted On

July 16, 2025

Location

Surat, Gujarat

Experience Level

Freshers/Experienced

Job Type

Fulfillment & Operations Management

Apply By

Aug. 5, 2025

Job Description

DESCRIPTION

Job summary
Our overall mission is simple: we want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation.
This is your chance to make history.

Key job responsibilities
Business Area: Operations
Operations is at the heart of the Amazon customer experience. Each action we undertake is done on behalf of our customers, as meeting their expectations makes us feel good.

ACES Manager
ACES managers are focused on supporting Sort Centers (SCs) improvements made on behalf of Amazon customers, to drive into standardization efforts, act as liaisons with other departments, provide process skills to the SCs, support SC launches, support SC Kaizen Events in their areas of expertise, and to run and coordinate cross-functional projects for successful implementation across the SCs.

The process owner’s mission is to help SCs succeed in scaling operations whilst meeting performance commitments through working hard and smart to strengthen standardization, by developing process improvement leaders with dive-deep process skills, by running and coordinating the top business efforts/projects and by supporting mechanisms generating a daily Kaizen culture of continuous root cause elimination, such as implementing improvements resulting from abnormalities identified in standard work initiatives.

Responsibilities:
The ACES manager will be supporting a SCs in a region. He/She will be working with site leadership to
· Deploy the SC Benchmarking processes which have been adapted for India to train ops leaders and establish sustainable mechanism in INSCs.
· Use the PDCA methodology to drive small scale improvements in processes
· Use the Kaizen methodology to drive large scale process improvements or reduction in costs.
· Sustain roll out of CI essentials and Kaizen essentials training to managers.
· Align with WW ACES attempt to use “Amazonian terminology for ACES tools”. Develop robust systems and train operators to drive the value we expect Area Organization and Area Readiness

NA

Key job responsibilities
ACES Manager
ACES managers are focused on supporting Sort Centers (SCs) improvements made on behalf of Amazon customers, to drive into standardization efforts, act as liaisons with other departments, provide process skills to the SCs, support SC launches, support SC Kaizen Events in their areas of expertise, and to run and coordinate cross-functional projects for successful implementation across the SCs.

The process owner’s mission is to help SCs succeed in scaling operations whilst meeting performance commitments through working hard and smart to strengthen standardization, by developing process improvement leaders with dive-deep process skills, by running and coordinating the top business efforts/projects and by supporting mechanisms generating a daily Kaizen culture of continuous root cause elimination, such as implementing improvements resulting from abnormalities identified in standard work initiatives.

Responsibilities:
The ACES manager will be supporting a SCs in a region. He/She will be working with site leadership to
· Deploy the SC Benchmarking processes which have been adapted for India to train ops leaders and establish sustainable mechanism in INSCs.
· Use the PDCA methodology to drive small scale improvements in processes
· Use the Kaizen methodology to drive large scale process improvements or reduction in costs.
· Sustain roll out of CI essentials and Kaizen essentials training to managers.
· Align with WW ACES attempt to use “Amazonian terminology for ACES tools”. Develop robust systems and train operators to drive the value we expect Area Organization and Area Readiness

NA

A day in the life
The ACES manager will be supporting a SCs in a region. He/She will be working with site leadership to
· Deploy the SC Benchmarking processes which have been adapted for India to train ops leaders and establish sustainable mechanism in INSCs.
· Use the PDCA methodology to drive small scale improvements in processes
· Use the Kaizen methodology to drive large scale process improvements or reduction in costs.
· Sustain roll out of CI essentials and Kaizen essentials training to managers.
· Align with WW ACES attempt to use “Amazonian terminology for ACES tools”. Develop robust systems and train operators to drive the value we expect Area Organization and Area Readiness

About the team
About the team
Business Area: Operations
Operations is at the heart of the Amazon customer experience. Each action we undertake is done on behalf of our customers, as meeting their expectations makes us feel good.Preferred Qualifications
- Knowledge of local language will be an advantage
- Prior experience in handling contingent workforce would be an added advantage.
- Excellent communication and presentation skills
- Ability to influence and partner with different levels of the organization to achieve results.
- Strong business and HR acumen, including strong problem solving skills, critical thinking, and analysis.
- Strong understanding of Labor related laws and statutes.
- Prior experience in a manufacturing, warehousing, pharmaceutical or automotive would be ideal
- Should be proficient in using MS Office, Excel and data related tools.

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