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American Express
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Function Description
Global Commercial Services (GCS) accounts for nearly 60% of American Express’ card spend. GCS continues to be a fast-growing business within American Express with the key objectives of accelerating growth, increasing profitability, and enhancing product value propositions to meet client needs. The role is an exciting opportunity to be part of the GCS growth story in a dynamic, intellectually stimulating, open, fun, and collaborative environment.
The Client hierarchy- COE focus is on understanding the client needs, providing consultancy, change management and execution to provide accurate and compliant data to global Commercial clients. The team partners closely with the client, strategic partners, third parties and multiple internal American Express teams – Client Management (CLM), Implementation (IM), Central Onboarding Team (COT), Account Consultancy Team (ACT), PA Servicing, Global New Accounts (GNA), Technologies and Operational Excellence (OE). This role is an exciting opportunity to be part of the GCS growth story in a dynamic, intellectually stimulating, open, fun, and collaborative environment.
We are seeking a highly organized and proactive individual where she/he will be responsible for managing and implementing data Files for Corporate Client Global expense reports, in coordination with – Account Development Managers, Client Program Administrators, 3rd parties. This requires the successful candidate to be able to provide Consultation to corporate clients – on transmission procedures and protocols, interpret and understand files and templates to ensure efficient transmission of data files.
You will oversee the implementation and management of client hierarchies, perform in-depth document and information reviews, and ensure compliance with global regulatory standards. The ideal candidate will have expertise in leveraging multiple information sources such as Lexis Nexis, D&B, and state websites to conduct thorough due diligence and ensure that all client information is accurate and compliant
How will you make an impact in this role?
· The applicant must be well versed with legal documentation like contracts/agreements, Letter of Acknowledgement, Global Data Transfer Form, etc.
· Manage the implementation of data files for Corporate Client Global expense reports, in coordination with – Account Development Managers, Client Program Administrators, 3rd parties and technologies team. This requires the successful candidate to be able to provide Consultation to corporate clients – on transmission procedures and protocols, interpret and understand files and templates to ensure efficient transmission of data files.
Critical Factors to Success
Minimum Qualifications:
· Bachelor's Degree with minimum 3+ years of analytical experience in a Customer Servicing environment
· Minimum combined rating score of 5. Should not be under any form of counselling
Functional Skills –
Enterprise Leadership Behaviors
Shift Timings
Hours of Operations – ability to work in flexible shifts in a 24-Hour environment.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
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