American Express

Product Operations Manager

Posted On

April 11, 2025

Location

Gurugram, Haryana

Experience Level

Freshers/Experienced

Job Type

Permanent

Apply By

May 11, 2025

Job Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

Product Operations is an emerging discipline designed to help product teams operate as effectively as possible. The role builds a foundation of excellence through business process excellence, proliferation of best practices, and reporting.

Product Ops can be looked at as the “backbone of product-led growth” and is ultimately responsible for ensuring product teams are set up to scale consistently and with low friction. When done right, Prod Ops has the power to transform the efficiency of the entire product team by streamlining critical processes and facilitating better communication across the whole organization. Moreover, these steps, in turn, help product teams to build even better products that deliver success to organizations.

This Product Ops leadership role devotes full attention to the bigger picture by applying operational focus & discipline to the entire Product Development team. This role will enable & ensure the rest of the team—Product Managers, Product Owners and Product Delivery Managers can perform under the best possible circumstances.

Responsibilities

A product ops manager will support the Product Development team by:

Streamlining core foundational processes, for example – Product Design & Development, E2E Testing, logging, Release Management practices, Documentation and much more
Finding breakdowns and optimizing business/operational processes to streamline product development – PI Planning, Continuous Delivery, Fast Track
Tracking and improving the Product Health across multiple functional areas within Risk Product Development team
Drive significant productivity gains in Product Management by tracking throughput & efficiency metrics & finding opportunities to improve.
Help sustain optimal work-life balance across a global team
Optimize Colleague Experience by designing relevant trainings, gathering feedback via roundtables, surveys etc.
Strategic Planning & Communication - Product & Tech scrum team capacity planning & location strategy, Communication Strategy across product teams, Trackers/Dashboards for Product Development.
Drive focus and prioritization of non-functional backlog by working with Journey and platform product teams. Coordinate prioritization and communication with Band 40+ product leaders across RPDS Product Development teams.
Release Management – Ensure timely execution of release via release managers in US and India. Provide thought leadership to improve release processes and work-life balance of colleagues.

Minimum Qualifications

The successful candidate will have:

5+ years of experience in operations areas, product management, or project/program management. Experience in process excellence/leadership role in a product or operations organization.
Solid understanding of the needs of product management is key, as well as a strong process orientation and the ability to look ahead and think critically about where disconnects and breakdowns happen and avoid those outcomes.
A good balance of technical knowledge and business acumen with a proven track record of driving innovation and business metrics with a customer-first mindset;
Loves dealing with fast pace, changing needs, and limited resources. The ability to set a high bar for your team and empower them to achieve great results
A “driver” personality - constantly pushing toward clarity and delivery while balancing the need for great collaboration.
Enthusiasm and passion for great platforms, products and services and an ability to articulate platform functionality; ·
User-centricity - examples from your past of product challenges that you powered through because you were unwilling to make your problems your users’ problems.
Excellent communication skills with the ability to engage, influence and inspire partners to drive collaboration and alignment;
High degree of organization, individual initiative and personal accountability;
An ability to solve complex problems and a highly analytical approach

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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