American Express

Senior Business Systems Analyst

Posted On

April 17, 2025

Location

Gurugram, Haryana

Experience Level

Freshers/Experienced

Job Type

Permanent

Apply By

May 11, 2025

Job Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

GTLS MIS & Analytics (within GS MIS) team has grown significantly in the last few years. It provides significant analytical and reporting support to T&LS stakeholders in US and 22 international markets. The GTLS MIS & Analytics team leads endeavors that supports business strategic priorities by providing next gen MIS and leveraging advanced analytics . The team utilizes an array of tools and ever-evolving technology to understand CM sentiment, Servicing team performance, CM spending behavior, Business profitability and identifying disruptions to customer experience. These analytics are used for key business decisions made across the customer life cycle to accelerate profitable business growth.

The candidate will be part of GTLS MIS & Analytics team in GS. The main objective of the TLS MIS team is to improve the GTLS servicing and optimize it without affecting customer experience. Incumbent will enable a strong decision support model to equip TLS leaders with relevant and critical business insights through best-in-class MIS and analysis, enabling them to make well-informed strategic decisions.

Responsibilities:

1. Create and maintain next gen MIS that empowers Regional/Market GMs and executive SLT to make informed strategic decisions to enhance TLS servicing and elevate customer experience.

2. Partner and collaborate with multiple teams and create insights/MIS that will help stakeholders to understand overall performance of servicing team and making informed decision

3. Provide data support and analytical solutions to stakeholders and TLS leadership using advanced analytics – e.g. Clustering, segmentation and customer targeting techniques.

4. Craft a compelling PowerPoint narrative that effectively communicates your analysis to stakeholders, ensuring that it is easily comprehensible.

5. Strengthen foundation by exploring bigdata platforms (CS, etc.) for new tables/missing metrics.

6. Translation of complex analytical output into easily digested insights with clear recommendations

7. Identifying opportunities for new automated & custom analytics solutions around all areas of the customer journey and servicing touchpoints.

8. Identify new technologies and capabilities that can advance and future proof analytical solutions.

Past Experience:

1) Preferably a minimum 3+ years’ experience in an MIS/Analytics role with at least 2+ years in Quantitative Business Analysis

2) Proficiency on Hive/SQL/ Python/ BIG Query/Statistical packages is essential with good understanding of Big Data /LUMI ecosystem

3) Exposure to data visualization tools especially Tableau, Power BI

4) Expertise in Microsoft Excel and PowerPoint

5) Prior understanding of Travel Industry or call center operational ecosystem will be an added advantage

Academic Background:

· Bachelor's Degree or equivalent, preferably in a quantitative field

· Post-graduate degree in a quantitative field will be an added advantage

Critical Factors to Success:

Business Outcomes:

• Business Outcomes: Drive Revenue growth and profitability through advanced analytical techniques; Innovation in use of Modeling Techniques and Variable creation

• Strategic Thinking: Ability to adopt a broad perspective and link business strategies to specific initiatives

• Analytical Thinking: Comfortable working with large quantities of data and have excellent analytical and problem-solving skills set

Leadership Outcomes:

• Put enterprise thinking first, connect the role’s agenda to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders.

• Lead with an external perspective, challenge status quo and bring continuous innovation to our existing offerings

• Demonstrate learning agility, make decisions quickly and with the highest level of integrity

• Lead with a digital mindset and deliver the world’s best customer experiences every day

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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