American Express

Manager - Operations (Contract Management)

Posted On

July 29, 2025

Location

Gurugram, Haryana

Experience Level

Freshers/Experienced

Job Type

Permanent

Apply By

Aug. 24, 2025

Job Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

· The Contract Quality Check Lead plays a critical role in ensuring that all Third-Party contracts are in compliance with AXP Policies & Procedures and other regulatory requirements.

· This includes detailed review of key contract clauses, financial implications, IPCR applicability, and other essential requirements and approvals which are required as per policies and guidelines.

· Identify and leverage opportunities to add value to the business through proactive engagement with key stakeholders.

· Build and maintain sustainable relationships with all stakeholders, establishing a reputation as a source of expertise in procurement and contract activities to facilitate issue resolution.

· Provide guidance on process and control activities, ensuring a high level of customer satisfaction among internal customers.

· Maintain a robust control compliance environment, actively review audit requirements, and drive adherence to professional, legal, and regulatory standards.

· Manage quality metrics and participate in standardization, continuous improvement, and reengineering initiatives to enhance contract management processes.

· Ensure team does the detailed reviews of procurement and contracting activities based on predefined criteria, ensuring all contracts are aligned with business goals and requirements.

· Review the accuracy and completeness of due diligence in the contract review process.

· Ensure all contracting activities comply with defined legal, regulatory, and internal requirements, mitigating risks and safeguarding company interests.

· Support internal and regulatory audits by providing comprehensive documentation and information as required by the audit team.

· Manage the escalation process for critical issues, ensuring timely decision-making and problem resolution by the appropriate management chain.

· Manage the team of Contract Quality Review Professionals, conduct 1-2-1’s, year end performance review

· Support day to day liaison around operational requirements with different stakeholders and customers like rush requests from SVP+ offices, etc

· Drives results cross functionally, cross business units and across the Blue Box that have a major impact on driving process efficiencies

· Meticulous attention to details while preserving the goal and timeframe of end products

· Is able and has the gravitas to interact at all levels of management to support resolution of complex business issues

· Incumbent having strong understanding of AXP Policies and procedures will be an added advantage

· Fostering the spirit of collaboration and continuous learning

· Manage critical business relationship & engage stakeholders including Compliance, SSBE, TLM, Global Sanctions etc

· Requires effective and thought through decision making to ensure process runs effectively and efficiently

· Challenge team to ‘raise the bar’ and drive continuous improvement. Build talent pipeline by identifying team members with high potential for succession planning and coaching

· Timely and efficient monitoring of key service delivery metrics and identifying any gaps or process failings around productivity and quality metrics.

· Protects the brand by ensuring controls, compliance and information security and data protection.

· Provide issue resolution/ business consultancy to customers.

Maintain and promote the Blue Box Values by ensuring that work is completed to the highest professional and regulatory standards.

Educational /Professional qualification

· Graduate or post - graduate with Min 8-10 Years of experience in Contracting, Audit, Quality Control or legal domain with prior team management experience

· Experience executing complex strategic and operational initiatives

· Superior communication and customer service abilities to include excellent verbal and written communication skills with strong executive presence

· Proven ability to effectively influence without authority across all levels

· Ability to translate overall business vision and objectives into tactical strategies and executable plans, providing customers with options where applicable

· Flexibility to work with different countries (time-zones), groups, and business environment

· Working knowledge of Procurement tools like Conga etc. would be an advantage.

· Customer interface with experience and ability to proactively anticipate customer needs and identify their specific requirements.

· Frequent contacts with internal/external customers and other company representatives at all levels of management.

· Proven People leadership skills and the ability to assess, develop, retain and nurture talent. Ability to drive team cohesiveness, collaboration and cooperation within team and cross functionally in a multi-cultural environment.

· Strong Process & People Focus.

Strong analytical skills and ability to derive intelligence from data and take/ facilitate business decisions.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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