American Express

Senior Manager - Data Governance & Management

Posted On

Aug. 2, 2025

Location

Gurugram, Haryana

Experience Level

Freshers/Experienced

Job Type

Permanent

Apply By

Aug. 31, 2025

Job Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

As a Sr. Manager - Data Governance and Mgmt, within Global Servicing (GS) Data Office, you are a key member in activating and stewarding Servicing data to be a more strategic enterprise asset. The GS Data office is part of the data governance/data management framework lead by Enterprise Data Office (EDO). You will partner with business, product, platform and technology subject matter experts (SMEs), and our Data Custodian team to mature our enterprise data management capabilities and execute the data governance strategy within the scope of the GS Data Office.

One of your primary responsibilities will be overall project management for Data Governance initiatives led by the GS Data Office. This will include key reports identification, data lineage, data quality controls, data quality issue management, data retention and purging. In addition, the GS Data Office also organizes learning sessions, office hours, slack channel, confluence page, and presentations to senior leaders and executives to drive collaboration. This work is foundational for unlocking the value of reliable data, by establishing and then maintaining compliance with the Enterprise Data Risk Management and Operating Policies.

Your stakeholders will rely on you being an efficient collaborator, a well-organized, action-oriented individual with exceptional leadership and time management skills, confident in presenting, facilitating, and building a network of strong relationships across our organization.

Primary Responsibilities

Partner with the Data Steward in developing and managing the data management roadmap, and for project management of critical data governance initiatives
Develop advanced knowledge on the Enterprise Data Management Operating Policy in order to support the Data Steward in the execution of their role.
Manage and advance data governance principles, policies, and programs for stewardship, advocacy and custodianship of data.
Establish working groups with relevant GS Business, Product, Platform and Tech teams, and the Data Custodians
Drive initiatives to establish, maintain, and test controls to manage data risk within the business unit.
Build advanced GS platform expertise and develop strong understanding of the business, operations, functional areas, and key stakeholders withing each area.
Partner with Data Offices within other Business Units to drive end-to-end risk management of data across the data life-cycle.
Collaborate with product, platform, system, data store owners and users to modify or implement new, repeatable, and reliable business processes to implement truly effective data management.

Minimum Qualifications

3 years experience with data governance, data management, data analytics or any enterprise programs with data at its core.
Demonstrated experience managing enterprise programs across geographies, functions and business units.
Intermediate understanding of Data Management and Data Governance concepts (metadata, lineage, data quality, etc.) and prior experience.
Excellent written and verbal communications skills with ability to communicate highly complex concepts and processes in simple terms that are clearly understood by Business, Product and Technology stakeholders at multiple levels.
Bachelor’s degree in business, analytics, information systems, computer science, engineering, or any other data-related field.
Demonstrated learning agility, ability to make decisions quickly and with the highest level of integrity.
Willingness to learn, introspect and improve.

Preferred Qualifications

5+ years of direct work experience in large scale/enterprise data projects, with at least 3 years of direct experience leading the creation and execution of formal data governance and/or data management programs.
Certification as a Data Management Professional (CDMP) or other similar data management certification.
Prior Large Scale Finance Industry experience preferred.
Strong working knowledge of current and upcoming data governance, data management and data product techniques and trends, with a point of view on the evolving concepts and best practices.
2 – 3 years program management experience, with stakeholders across a diverse, global set of business units.
Certifications and experience working within the Collibra Data Intelligence Platform, MANTA, or other similar Data Governance tools.
Master’s degree in business, analytics, information systems, computer science, engineering, or any other data-related field.

Guardian

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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