American Express

Team Leader-Operations

Posted On

Nov. 28, 2025

Location

Gurugram, Haryana

Experience Level

Freshers/Experienced

Job Type

Permanent

Apply By

Dec. 21, 2025

Job Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Responsible for managing TLS Backoffice Revenue Operations & Enablement processes
Lead a team of 20 – 25 Analysts
Drive business performance goals
Manage internal project timelines and deliverables across cross-functional stakeholders
Optimize staffing to ensure maximum productivity
Responsible for day-to-day functioning / administrative work/reporting and MIS.
Initiate process improvements by identifying service delivery gaps, offer solutions and successfully implement ideas to enhance American Express products and services.
Responsible for Compliance of all Processes & Policies.
Strengthen the Team by providing effective Leadership, Performance Management and timely Coaching & Feedback.
Conduct the PMP process effectively & in a timely manner.
Maintain good working relationships with counterparts / stakeholders in different regions.
Decision making in critical day-to-day situations.
Support the training team during the transition/OJT period as a subject matter expert.

Minimum Qualifications

Demonstrated history of leadership, managing teams and projects with a minimum of 2 years of People Leadership experience
Sound ability and knowledge to manage business operations with strong understanding of risk & control management framework
Strong mindset to drive continuous process improvement
Excellent verbal & written communication skills
Strong understanding of key performance metrics & performance framework
Experience of presenting in Sr. leadership forums
Understanding of travel industry dynamics would be preferred
Strong command of Excel and PowerPoint skills
Strategic thinker, ability to develop framework for delivery to guide and support business strategy
Strong understanding of popular reporting tools in marketplace

Proven ability in people handling/management, ability to motivate a team, assess readiness levels and the ability to apply appropriate coaching to improve the performance of the team.
Proven ability to provide specific behavioral and performance feedback
Should not be on any form of counseling or action plan
Strategic thinker, ability to develop framework for delivery

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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