American Express

TM Credit & Collect-T2-II

Posted On

Jan. 7, 2026

Location

Gurugram, Haryana

Experience Level

Freshers/Experienced

Job Type

Permanent

Apply By

Feb. 1, 2026

Job Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure

Key Roles & Responsibilities:

Provide Superior Customer Experience to Card Members who use American Express for several exclusive benefits and services
We collect and indulge in enabling spend to maximize spending by identifying the Profile & Need of the Customer and leverage these details to offer the best suited benefits/products to the Card member while being compliant with the laid guidelines
Resolve all Card members Queries and Follow Established Call Conversation model as Appropriate
Provide alternatives and apply Superior Service No, Call Handling Skills To Ensure Best Possible Solutions and FCR to Card Members
Adherence to Quality, Compliance Guidelines and first call resolution. Ability to Take Quick Decisions and Respond to Card member Inquiries
Excellent Verbal Communication
Customer Focused, with Strong Ability to resolve Customer Issues and Effectively Address Service No Situations
Strong interpersonal, communication and listening skills
Demonstrated Dependability/Self Motivating Skills. Change Management Ability
Demonstrated Ability to Work effectively within a Team Environment as well as independently
Demonstrate personal excellence and resiliency by remaining positive and calm in difficult situations
Proven Analytical and Problem Solving with a strong attention to Detail. Workable knowledge of MS Office Applications (Word, Power-point, Excel)

Minimum Qualifications:

Minimum 1 year in current role in any of the collection segment/Customer service
Graduate or undergraduate with 2-4 years of collections/Customer service experience

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salary
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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