American Express

Customer Service Analyst T3-I

Posted On

Feb. 16, 2026

Location

Gurugram, Haryana

Experience Level

Freshers/Experienced

Job Type

Permanent

Apply By

March 8, 2026

Job Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

The Primary Objective Would Be to Deliver Very High Standards of Customer Service by Handling Customers request such as Membership Rewards and other Queries for Premium and High Value Customers.

Complete All Transactions Agreed with The Customer and Adhere to All Timelines and Deadlines Set
Suggest Process Improvements / Changes to Achieve & Ensure “First Contact Resolution”
Conduct Root Cause Analysis of Incoming Correspondence to Recommend Changes in Workflows, Procedures, Servicing Levels, Based on Customers’ Demands To Meet Their Needs & Ensure Exceptional Quality Service Is Given At All Times
Handle All Written Customer Enquiries, Maintenance and adjustments for Customers in A Timely and Accurate Manner
Work with Other Operations Departments and Customer Groups to Deliver Quality Service and Support New Product Launches, Promotions Etc.
Contribute Towards Team Goals by Strictly Managing Individual Productivity Targets

Minimum Qualification

Graduate/Postgraduate

Preferred Qualification

Demonstrated ability to work independently in a fast paced, structured, high-volume environment with minimal
supervision
Proven negotiation/problem solving skills with internal and external clients
Strong flexibility/adaptability to manage multiple tasks within stringent time frames while maintaining accuracy
Must possess strong planning and organizational skills
Demonstrated excellent written/verbal communication skills and ability to communicate and work effectively with all levels
of management
Must be flexible to work any shift during core hours of operations Monday through Friday in a 24-hour environment,
weekends working, if required (depending on business needs)

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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