American Express

Director-Ops Risk Managment

Posted On

March 2, 2026

Location

Gurugram, Haryana

Experience Level

Freshers/Experienced

Job Type

Permanent

Apply By

April 5, 2026

Job Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

The Operational Risk Management (ORM) organization within Global Risk and Compliance (GRC) is responsible for conducting independent oversight and testing to assess operational risk across all business units, functions, processes and geographies at American Express.

The Director – Operational Risk Management will be part of the GRC organization. The incumbent will help support risk governance and oversight activities and build and lead a world class team of professionals to support and analyze financial and regulatory reporting risk to AXP. The team will assist in independent testing of different reporting processes in creation of regulatory and financial reports.

The incumbent will lead a team of 12 risk professionals in India and will be responsible for helping operationalize an independent risk management framework to provide oversight on important regulatory reporting processes. Team will be responsible to create an oversight framework to independently validate accuracy and consistency, improving overall reporting processes inclusive of intake, analysis, and review of financial and regulatory reporting interpretative items. The role will include providing effective challenge to and independent testing of US regulatory reporting processes that manage and deliver key financial and regulatory reporting filings.

Responsibilities include, but are not limited to:
•    Create, support, and manage the execution of the second line oversight framework for effective challenge to front line processes and activities in accordance with the applicable risk management policies, consistent with enterprise risk and operational risk program procedures.
•    Lead a team of risk managers and perform independent testing activities to validate the accuracy, interpretation and documentation of reporting instructions to ensure reporting requirements are met and appropriate data elements are captured and adhered to.
•    Perform specialized risk reviews and ongoing monitoring activities on important financial reports and regulatory reports required by the regulators.
•    Support the creation of an ongoing monitoring program including Risk Appetite metrics for the key reporting processes in AXP and other Key Risk Indicators; Track and monitor risk metrics to provide regular updates to senior management, risk committees and the Board.
•    Communicate effectively with all stakeholders and senior leaders in reporting units; Ensure regulatory compliance and manage regulatory relationship and exams for safety & soundness related applicable regulations.

Minimum Qualifications:
•    8+ years of experience in risk management or a similar role;
•    Enthusiastic people leadership, with the ability to develop, engage, and empower colleagues and help build a highly effective, inclusive culture
•    Post Graduate degree, CPA/Chartered Accountant, or similar qualification, with an in-depth knowledge of U.S. Regulatory and US GAAP requirements is must
•    Proven people leadership experience and ability to attract, engage, and retain high caliber global talent.
•    Prior Regulatory/Federal Reserve/SEC/External Reporting and banking/financial services experience strongly preferred. Strong technical and analytical skills with the ability to apply both quantitative methods and business skills to create insights and drive results.
•    Ability to translate complex and disparate information to develop a comprehensive and cohesive conclusion for colleagues, business partners, and senior leaders
•    Ability to lead across a matrix organization engaging with business partners, functional owners, capabilities, controllership teams and external vendors.
•    Excellent written and verbal communications with ability to communicate complex concepts in simple terms.
•    Rigorous and analytical approach to problem-solving, decision-making, and prioritization collaboration across teams/geographies.
•    Proactive in identifying issues, delivering and escalating key findings, and advising on recommended solutions to correct issues or mitigate risks.

This role is required to be on-site 3 days/week.

Guardian

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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