Amazon

Operations Manager

Posted On

April 18, 2025

Location

Manesar, Haryana

Experience Level

Freshers/Experienced

Job Type

Fulfillment & Operations Management

Apply By

May 27, 2025

Job Description

Manager-II, Operations is responsible for managing a team and facilitating flow of information across multiple stakeholders to resolve any potential issues that impact customer experience/ business continuity.

The candidate should have a basic understanding of the logistics space and should be able to communicate clearly in the written and oral form. She/he should be able to come up with process improvements drive them through completion.
Responsibilities include, but are not limited to

- Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management.
· Developing and/or referring to performance metrics to drive team performance and business results.
· Identifying the business impact of trends and making data backed decisions.
· Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Finance, Ops Excellence, Fulfillment Centers)
· Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.
· Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus.

Key job responsibilities
Key job responsibilities
- Drive continuous learning and process improvement culture change through best practice sharing, vocal advocacy, and visible hands-on leadership.

- Lead the learning, training and development for all the associates, process experts and managers in the positive correlation between customer experience and productivity

- Excellence implementation. Create and deploy a learning calendar and ensure 100% compliance

- Provide Strategic vision for the Operations Excellence program for project selection, scope, definition, and performance to ensure alignment with business strategy

- Drive tactical execution of key initiatives building and managing the road map to achieve the Operation Excellence team’s vision.

- Support process improvements, best practice sharing, and standardization across all Amazon Logistics processes using Lean principles.

- Provide metrics inputs that support compliance of standard work and that drives improvements in cost and quality.

- Champion role wise standard work based on Lean principles despite the pressure to deviate regardless of the direction from which it comes.

- Gain consensus to push change forward while keeping variation between sites to a minimum.

- Collaborate and communicate with other global teams on best practices, internal and external benchmarking, talent development, continuous process improvement, programs of study and knowledge sharing.- 2+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

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