Merck KGaA
Analyst - Order Management
Job Description
Work as a team to support Process Solutions organization of Company’s LS to achieve the goal.Process service complaints in Trackwise and ERP.Hands on experience in ERP system SAP, Oracle and CRM tool SFDC.Knowledge of order management process and the concept of creating debit & credit.Partner with team to deliver quality services, enhance operational efficiencies.Process customer documentation requests and Process Leads in SFDC.Contribute to incremental revenue directly or indirectly. Complaint management – Handling service complaints.Create & assign Leads for Sales and Marketing team by critical thinking.Create orders in ERP/other tools for credit, debit, investigation and return and establish the strong follow ups with key partners to close the requests in SFDC.Coordinating with Customer master data team to update customer masters.Process on discrepancy area database request and quality task request in ERP system.Review of errors done by team and giving suggestion to mitigate the future occurrence.Build robust relationship with key partners and stakeholders. Who You are:Any Bachelor’s Degree from recognized university.Preferably with relevant experience in SFDC, SAP.Experience in Order Management / Service Complaints with 1-2 experience is preferred. Should possess basic knowledge of SFDC Functional Knowledge and ERP (SAP& Oracle) User Knowledge.Hands-on experience on ERP’s like SAP, SFDC.
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