Merck KGaA
Senior Specialist - Quality Services
Job Description
Provision of differentiated Quality Support for Strategic Partnership Account(s)Responsible for customer quality and regulatory resolution and follow-up of quality incidentsFoster customer intimacy and provide customers with interim updates during extended site investigationsDemonstrate expertise in project management, typically in the form of coordinating complex customer inquiries or investigations across global sitesDeliver Quality Services, adopting a consultative approach to understand customer needs, explain our quality systems capabilities and communicate that commitmentImplement standards to ensure customer satisfaction for quality and regulatory matters for the whole Life Science portfolio.Implement policies, procedures and methods to provide quality and regulatory product and service information and continuously improves the same.Ensure sustainable relationship with key customers.Collect data in partnership with CRM colleagues and Business partner for the Commercial and Business Areas to monitor, report and improve quality performance from a customer’s perspective.Direct / support in the resolution of highly complex or unusual business problems applying advanced analytical thought and judgment.Applies broad industry and commercial awareness to drive quality performance across LS.Contributes/ Leads internal facing relevant (quality services, operations, marketing, sales, etc.) training/ education courses. Who you are:Masters’ or Bachelors’ degree (chemist, pharmacist, biologist, engineer) or equivalent experience in a relevant Life-Science-based position.Professional experience, more than 10 years industry experience.Excellent verbal and written communication skills, fluent in English.Understanding of basic Quality Assurance concepts and knowledge of FDA and/or EMA, cGMP regulatory requirements.
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