Razorpay

Analyst - CS Ops

Job Description

<div class="content-intro"><p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Razorpay was founded by<a href="https://www.linkedin.com/in/kumarshashank/" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://www.linkedin.com/in/kumarshashank/&amp;source=gmail&amp;ust=1660290870959000&amp;usg=AOvVaw1H2eeqfjnUDt3iT_Cg-jfh"> Shashank Kumar</a> and<a href="https://www.linkedin.com/in/harshilmathur/" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://www.linkedin.com/in/harshilmathur/&amp;source=gmail&amp;ust=1660290870959000&amp;usg=AOvVaw3k1sK1wrIz5HKLsZA8-mTC"> Harshil Mathur</a> in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India.&nbsp;</span></p> <div class="gmail_default"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, we've disbursed loans worth millions of dollars in loans to thousands of businesses. In parallel, Razorpay is reimagining how businesses manage money by simplifying business banking (via<a href="https://razorpay.com/x/" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://razorpay.com/x/&amp;source=gmail&amp;ust=1660290870959000&amp;usg=AOvVaw0ab_bX0WbaTqedmVsyWBbZ"> Razorpay X</a>) and enabling capital availability for businesses (via<a href="https://razorpay.com/capital/" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://razorpay.com/capital/&amp;source=gmail&amp;ust=1660290870959000&amp;usg=AOvVaw2ymFZuuzdG2i4lPyqQYP5I"> Razorpay Capital</a>).&nbsp;</span></div></div><p><strong>The Role:</strong></p> <p>As an analyst we are seeking a dynamic and enthusiastic individual to join our Customer Success team as a junior analyst. The successful candidate will play a crucial role in ensuring our customers have a positive experience with our products and services. This entry-level position offers an excellent opportunity for professional growth and development within the field of customer success.</p> <p><strong>Good to have :</strong></p> <ul> <li>Resolve Merchant tickets over Freshdesk and call the merchant.</li> <li>Quick turnaround time to answer Merchant queries and maintain the right categorisation of tickets</li> <li>Identify and assess Merchant needs to achieve customer satisfaction and deliver quality responses.</li> <li>Follow communication procedures and guidelines</li> <li>Go the extra mile to engage customers and keep them happy</li> <li>Collect and pass feedback to the respective stakeholders bring in impactful solutions</li> <li>You will be able to interact with some of the largest new age businesses in the country.<br><br></li> </ul> <p><strong>Mandatory Qualifications:</strong></p> <ul> <li>Minimum qualification - Bachelor's Degree</li> <li>Min 2 - 3&nbsp; years of experience.</li> <li>Should be willing to work in rotational shifts b/t 9am to 9pm</li> <li>Experience in monitoring transactions and ensuring compliance with relevant regulations.</li> <li>Strong proficiency in handling both email and voice processes.</li> <li>Excellent communication and interpersonal skills.</li> <li>Ability to multitask and manage time effectively.</li> <li>Attention to detail and ability to analyze information accurately.</li> <li>Strong problem-solving and decision-making skills.</li> <li>Ability to work collaboratively in a team environment.</li> <li>Knowledge of industry trends and best practices in fintech or banking.</li> </ul><div class="content-conclusion"><div class="gmail_default"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span id="m_2989597180337834284gmail-m_4972969247898306296gmail-docs-internal-guid-3a65a3c2-7fff-88ff-9e94-8ab11a050d04">Razorpay believes in and follows an equal employment opportunity policy that doesn't discriminate on gender, religion, sexual orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe. </span><br></span></div> <div class="gmail_default"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">&nbsp;</span></div> <div class="gmail_default"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span id="m_2989597180337834284gmail-m_4972969247898306296gmail-docs-internal-guid-3d0a9248-7fff-a2fd-6fa3-5026f85768d7">Follow us on <a href="https://www.linkedin.com/company/razorpay/mycompany/" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://www.linkedin.com/company/razorpay/mycompany/&amp;source=gmail&amp;ust=1660290870959000&amp;usg=AOvVaw0f6sCrv8Ce3IHBvN2Sev8Z">LinkedIn</a> &amp; <a href="https://twitter.com/Razorpay" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://twitter.com/Razorpay&amp;source=gmail&amp;ust=1660290870959000&amp;usg=AOvVaw0ViuP9uutFg1qFCm2nHeh1">Twitter</a></span></span></div></div>


Jobs at Bangalore

Capgemini

Record to Analyze Process Expert - B

Experienced Professionals

Bangalore, Karnataka

View Details

Last Date: July 9, 2025

Paypal

Senior Software Engineer - Frontend

Freshers/Experienced

Bangalore, Karnataka

View Details

Last Date: July 20, 2025

Amazon

Campaign & Creative Specialist, Adv…

Freshers/Experienced

Bangalore, Karnataka

View Details

Last Date: July 8, 2025

Capgemini

R2R GPO & Delivery Lead | 15+ Years…

Executives

Bangalore, Karnataka

View Details

Last Date: July 9, 2025

Amazon

Software Development Engineer III, …

Freshers/Experienced

Bangalore, Karnataka

View Details

Last Date: July 8, 2025

Virtusa

Automation Testing

Full Time

Bangalore, Karnataka

View Details

Last Date: Sept. 30, 2025

KPMG

Consultant - SAP-SuccessFactors-Onb…

KI Professional

Bangalore, Karnataka

View Details

Last Date: July 16, 2025

Virtusa

Senior SRE Engineer

Full Time

Bangalore, Karnataka

View Details

Last Date: Oct. 31, 2025

KPMG

Analyst - DevOps

KI Professional

Bangalore, Karnataka

View Details

Last Date: July 9, 2025

KPMG

Senior - SAP-PAPM

KI Professional

Bangalore, Karnataka

View Details

Last Date: Aug. 27, 2025

Amazon

Sr. Ad Success Manager, AST

Freshers/Experienced

Bangalore, Karnataka

View Details

Last Date: July 8, 2025

Capgemini

AWS Cloud Engineer| Bangalore| 6-9 …

Experienced Professionals

Bangalore, Karnataka

View Details

Last Date: July 9, 2025




More Jobs at Razorpay

Razorpay

Cluster Manager - Strategic Enterpr…

Freshers/Experienced

Gurugram, Haryana

View Details

Last Date: July 12, 2025

Razorpay

Assistant Manager - Finance

Freshers/Experienced

Bangalore, Karnataka

View Details

Last Date: July 12, 2025

Razorpay

Senior Software Development Engineer

Freshers/Experienced

Bangalore, Karnataka

View Details

Last Date: July 19, 2025

Razorpay

Senior Product Designer

Freshers/Experienced

Bangalore, Karnataka

View Details

Last Date: July 12, 2025

Razorpay

Regional Manager, Strategic Enterpr…

Freshers/Experienced

Bangalore, Karnataka

View Details

Last Date: July 19, 2025

Razorpay

Senior DevOps Engineer

Freshers/Experienced

Bangalore, Karnataka

View Details

Last Date: July 12, 2025

Razorpay

Manager Product Design

Freshers/Experienced

Bangalore, Karnataka

View Details

Last Date: July 12, 2025

Razorpay

Senior Software Development Enginee…

Freshers/Experienced

Bangalore, Karnataka

View Details

Last Date: July 19, 2025

Razorpay

Product Manager II

Freshers/Experienced

Bangalore, Karnataka

View Details

Last Date: July 12, 2025

Razorpay

Associate Consultant

Freshers/Experienced

Bangalore, Karnataka

View Details

Last Date: July 12, 2025

Razorpay

Application Engineer

Freshers/Experienced

Bangalore, Karnataka

View Details

Last Date: July 12, 2025

Razorpay

Product Manager II - AI

Freshers/Experienced

Bangalore, Karnataka

View Details

Last Date: July 12, 2025




Actively Recruiting Companies at Bangalore, Karnataka