Razorpay

Senior Manager - Key Accounts

Posted On

Dec. 1, 2025

Location

Bangalore, Karnataka

Experience Level

Freshers/Experienced

Job Type

Permanent

Apply By

Dec. 20, 2025

Job Description

<div class="content-intro"><p>Razorpay is one of India’s leading full-stack financial technology companies, powering the way businesses move, manage, and grow money. Founded in 2014 by Harshil Mathur and Shashank Kumar with a simple vision — to simplify payments for Indian businesses — we’ve since grown into a fintech powerhouse driving India’s digital payment revolution.</p> <p>Razorpay powers millions of businesses with a smarter, scalable stack that goes beyond transactions to help them truly build and grow.</p> <p>From seamless checkouts to payroll automation, across India, Singapore, and Malaysia, we’ve been engineering a fintech ecosystem that’s redefining how money moves across Asia — and we’re just getting started.</p> <p>Today, that ecosystem supports everyone from early-stage startups to some of India’s largest enterprises, enabling them to accept, process, and disburse payments at scale while expanding into new ways of managing money more efficiently.</p> <p>Our scale speaks volumes: Razorpay processes $180+ billion in annualized transactions, powering leading businesses like Airbnb, Facebook, WhatsApp, Airtel, CRED, BookmyShow, Zomato, Swiggy, Lenskart, Mirae Asset Capital markets, Indian Oil, National Pension Scheme — and over 100 of India’s unicorns. With strong roots in India and growing operations in Southeast Asia, we are shaping the next chapter of financial technology across the region.</p> <p>We are backed by global investors including GIC, Peak XV Partners (formerly Sequoia Capital India & SEA), Tiger Global, Ribbit Capital, Matrix Partners, MasterCard, and Salesforce Ventures, having raised over $740 million to date. Strategic acquisitions — including Ezetap (POS and offline payments), Curlec (Malaysia expansion), BillMe (digital invoicing), and POP (rewards-first UPI) — along with earlier moves in fraud prevention, payroll, and lending, have further strengthened our platform and widened our footprint across Asia.</p> <p>But what truly sets Razorpay apart is our culture. At Razorpay, ownership is our oxygen — you own what you build, with no micromanagement or red tape, just the runway to make your ideas fly. Learning is a lifestyle — if you’re curious, you’ll feel at home here. People > Pedigree — we hire for attitude, hustle, and hunger more than degrees. Transparency thrives over titles — this is where interns question CXOs and CXOs say “thank you.” Guided by our values of Customer First, Autonomy & Ownership, Agility with Integrity, Transparency, Challenging the status quo and a strong belief that Razorpay grows with Razors,  you’ll be part of a 3000+ strong team building not just products, but the financial infrastructure of the future.</p></div><div class="p-rich_text_section"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong data-stringify-type="bold">The Role:</strong></span></div> <div class="p-rich_text_section"><br><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">To sustain and nurture solid relationships with key clients that generate the most income for Razorpay.</span></div> <div class="p-rich_text_section"><br><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong data-stringify-type="bold">Roles and Responsibilities:</strong></span></div> <ul class="p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested" data-stringify-type="unordered-list" data-list-tree="true" data-indent="0" data-border="0"> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;" data-stringify-indent="0" data-stringify-border="0"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Building and maintaining relationships with clients and key personnel within their company.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;" data-stringify-indent="0" data-stringify-border="0"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Cross Selling and Up-selling to the client base and growing the account to achieve the portfolio quota.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;" data-stringify-indent="0" data-stringify-border="0"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Conducting business reviews to ensure clients are satisfied with their products and services.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;" data-stringify-indent="0" data-stringify-border="0"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Attending meetings with clients inside and outside their offices to build better relationships with them.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;" data-stringify-indent="0" data-stringify-border="0"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Achieving client relationship targets and KPI’s as set by the team lead.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;" data-stringify-indent="0" data-stringify-border="0"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Liaising with internal departments to ensure client needs are fulfilled effectively.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;" data-stringify-indent="0" data-stringify-border="0"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Escalating and resolving areas of concern as raised by clients.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;" data-stringify-indent="0" data-stringify-border="0"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Carrying out client satisfaction surveys and reviews.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;" data-stringify-indent="0" data-stringify-border="0"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Monitoring company performance against service level agreements and flagging potential issues. Updating the CRM for any change with regard to a client.</span></li> </ul> <div class="p-rich_text_section"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><strong data-stringify-type="bold">Mandatory Qualifications:</strong></span></div> <ul class="p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested" data-stringify-type="unordered-list" data-list-tree="true" data-indent="0" data-border="0"> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;" data-stringify-indent="0" data-stringify-border="0"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Overall 7+ years of relevant experience in Key Account Management/Sales in B2B space.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;" data-stringify-indent="0" data-stringify-border="0"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Knowledge of best customer service practices.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;" data-stringify-indent="0" data-stringify-border="0"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Strong interpersonal skills and an ability to build rapport with customers.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;" data-stringify-indent="0" data-stringify-border="0"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Go-getter attitude.</span></li> <li style="font-family: arial, helvetica, sans-serif; font-size: 12pt;" data-stringify-indent="0" data-stringify-border="0"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Hardworking with strong work ethics.</span></li> </ul><div class="content-conclusion"><div class="gmail_default"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span id="m_2989597180337834284gmail-m_4972969247898306296gmail-docs-internal-guid-3a65a3c2-7fff-88ff-9e94-8ab11a050d04">Razorpay believes in and follows an equal employment opportunity policy that doesn't discriminate on gender, religion, sexual orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe. </span><br></span></div> <div class="gmail_default"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"> </span></div> <div class="gmail_default"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span id="m_2989597180337834284gmail-m_4972969247898306296gmail-docs-internal-guid-3d0a9248-7fff-a2fd-6fa3-5026f85768d7">Follow us on <a href="https://www.linkedin.com/company/razorpay/mycompany/" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://www.linkedin.com/company/razorpay/mycompany/&source=gmail&ust=1660290870959000&usg=AOvVaw0f6sCrv8Ce3IHBvN2Sev8Z">LinkedIn</a> & <a href="https://twitter.com/Razorpay" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://twitter.com/Razorpay&source=gmail&ust=1660290870959000&usg=AOvVaw0ViuP9uutFg1qFCm2nHeh1">Twitter</a></span></span></div></div>

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