Amazon

Technical Account Manager, Amazon Pay IN, Amazon Pay IN

Job Description

Working in a dynamic environment, your responsibilities will include helping merchants resolve their issues with Amazon Pay, monitor their success rates, support their go-live , review SOPs on a regular basis and take necessary actions. Operating in a fast-moving and sometimes ambiguous environment you will work autonomously taking full control and responsibility for achieving business objectives. This role provides opportunities to work directly with external merchants, develop SOPs, and work with multiple internal stakeholders in an ever-changing business climate.

Key job responsibilities
The role is for 12 months contract (FTC).

• Work as a Technical Account Manager for all Amazon Pay merchant partners – quickly driving their issues to closure and providing excellent communication and collaboration with them and the other support members.
• Work with a team of Solution Architects to provide first level support.
• Track, file new bugs and reproduce merchant issues.
• Take ownership and drive merchant issues from inception to resolution.
• Document merchant interactions and maintain documentation to share knowledge with team members to better enhance our knowledge base.
• Bring independent analysis, communication and problem-solving to merchant escalations.
• Collaborate with the Engineering, Product Management, and Technical Support teams to drive solution for merchant issues.- Bachelor’s degree in Information Science / Information Technology, Computer Science, Engineering or related field.
- 4+ years of experience in a technical, digital operations, or systems support role.
- Experience working directly with customers.
- Experience in troubleshooting and debugging technical systems.
- Excellent written and verbal communication skills.
- Able to explain highly technical issues to a non-technical audience. Collaborate and own.
- Take ownership and work towards a resolution.
- Excellent follow-through and attention to details.


Jobs at Bengaluru

Oracle

Applications Developer 3

Professional

Bengaluru, Karnataka

View Details

Last Date: Nov. 30, 2025

Oracle

Systems Analyst 1-IT

Professional

Bengaluru, Karnataka

View Details

Last Date: Sept. 16, 2025

Morgan Stanley

iOS App Development Lead - Vice Pre…

Freshers/Experienced

Bengaluru, Karnataka

View Details

Last Date: June 25, 2025

Oracle

Principal Software Engineer (IC4)

Professional

Bengaluru, Karnataka

View Details

Last Date: Sept. 17, 2025

Oracle

Senior DevOps Engineer - Autonomous…

Professional

Bengaluru, Karnataka

View Details

Last Date: Oct. 17, 2025

Amazon

Business Research Analyst – II, RBS…

Freshers/Experienced

Bengaluru, Karnataka

View Details

Last Date: July 1, 2025

Oracle

Consulting Project Manager-Core ban…

Professional

Bengaluru, Karnataka

View Details

Last Date: June 24, 2025

Amazon

Investigation Specialist-IT, PSME A…

Freshers/Experienced

Bengaluru, Karnataka

View Details

Last Date: June 24, 2025

Oracle

Accounting Support A2-Fin

Campus

Bengaluru, Karnataka

View Details

Last Date: July 15, 2025

Oracle

Contracts Administrator 2-Fin

Professional

Bengaluru, Karnataka

View Details

Last Date: Aug. 25, 2025

Oracle

Software Developer 3

Professional

Bengaluru, Karnataka

View Details

Last Date: Aug. 26, 2025

Oracle

Senior Software Developer, Redwood …

Professional

Bengaluru, Karnataka

View Details

Last Date: Sept. 15, 2025




More Jobs at Amazon

Amazon

Software Dev Engineer, Ship With Am…

Freshers/Experienced

Hyderabad, Telangana

View Details

Last Date: June 24, 2025

Amazon

Software Dev Engineer II, HST Healt…

Freshers/Experienced

Bangalore, Karnataka

View Details

Last Date: July 1, 2025

Amazon

Software Development Engineer

Freshers/Experienced

Bangalore, Karnataka

View Details

Last Date: June 24, 2025

Amazon

Applied Scientist II, Digital Accel…

Freshers/Experienced

Chennai, Tamil Nadu

View Details

Last Date: July 1, 2025

Amazon

INSC CF Analyst, INSC Central Flow

Freshers/Experienced

Bengaluru, Karnataka

View Details

Last Date: June 24, 2025

Amazon

Transportation Specialist, ATS Line…

Freshers/Experienced

Hyderabad, Telangana

View Details

Last Date: June 24, 2025

Amazon

Software Dev Engineer II, Amazon MX…

Freshers/Experienced

Bangalore, Karnataka

View Details

Last Date: June 24, 2025

Amazon

Transportation Representative, Tran…

Freshers/Experienced

Virtual, Virtual

View Details

Last Date: July 1, 2025

Amazon

Software Development Engineer , Ama…

Freshers/Experienced

Bengaluru, Karnataka

View Details

Last Date: July 1, 2025

Amazon

Account Manager, Amazon Business Ad…

Freshers/Experienced

Surat, Gujarat

View Details

Last Date: July 1, 2025

Amazon

Cluster Security & Loss Prevention …

Freshers/Experienced

Bangalore, Karnataka

View Details

Last Date: June 24, 2025

Amazon

Sr. Technical Program Manager, Geos…

Freshers/Experienced

Hyderabad, Telangana

View Details

Last Date: July 1, 2025




Actively Recruiting Companies at Bengaluru, Karnataka