Amazon

VAS Specialist, VAS

Posted On

April 23, 2025

Location

Bengaluru, Karnataka

Experience Level

Freshers/Experienced

Job Type

Corporate Operations

Apply By

May 13, 2025

Job Description

Are you customer obsessed, flexible, smart and analytical, strategic yet execution focused and passionate about e-commerce? Are you an experienced, entrepreneurial leader with a strong work ethic? If yes, this opportunity at Amazon Home Services will appeal to you.
We are looking out for candidates for Catalog Assistant
In this role, you will be responsible for working closely with Service Providers, Service category team and Operations to identify the gaps in fulfillment of a service provided to the customer and work with them to alleviate their acute/short-term issues. You will partner with program and product management team as well to identify long-term fulfillment features and programs to improve customer experience on the Amazon Home Services business in A.in.

Key job responsibilities

• Own the entire process of offer creation for VAS for service ASINs
• Collaborate with cross-functional teams to gather inputs and share insights
• Deep dive on the inaccuracy in the forecast, continuously improve forecasting accuracy and methodologies
• Own success metrics for the program

About the team
Value Added Services (VAS), India: The vision for VAS, India is to transform how India buys high-consideration products online by offering them value-adding services throughout the product life-cycle. VAS launched in Mar 2017 with appliance installations and mobile after sales support for devices bought on Amazon. Today, we are focused on building a 5* rated service at scale across service categories and cities. We aim to do this by leveraging skilled experts to support customers across product life-cycle to: (a) Make a new purchase decision [Pre-Purchase Service], (b) Get started with a newly bought product [Ready to Use Services], (c) Solve issues with a newly purchased product [Return Services], (d) Get continuous support during the life of the product [Repair Services], (e) Extract maximum end-of-life values of a used product [Recycle Services].- Bachelor's degree
- Speak, write, and read fluently in English
- Experience with Microsoft Office products and applications
- Experience with Excel

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