Google

Technical Account Advisor, Professional Services, Google Cloud

Job Description

  • Support onboarding and in-depth search, quarterly operational health reviews, monthly service reviews, escalation management, learning recommendations, and regular meetings.
  • Accelerate customer adoption of Google Cloud by ensuring an exceptional support and services experience. Provide technical guidance while managing timelines, milestones, migration targets and business transformation goals to enable customer teams to embrace Google Cloud technologies.
  • Own escalation management, the overall support and services relationship through regular Support experience and operational health reviews and ensure tracking key operational metrics while identifying and remediating any pain points.
  • Manage quarterly service reviews to review best practices as well as key customer growth and health metrics that help accelerate cloud adoption.
  • Advocate for customer needs in order to overcome technical issues and maintain customer momentum.

Minimum qualifications:

  • Bachelor's degree in Computer Science, Engineering, Math, a related technical field, or equivalent practical experience.
  • 5 years of experience in a customer-facing role interfacing with executive stakeholders, driving customer technical implementation, or transformation program.
  • 3 years of experience supporting customers in cloud operations, technical support, escalation management, or IT consulting.

Preferred qualifications:

  • MBA or Master’s degree in a Management, Technical, or Engineering field.
  • Certifications in Google Cloud professional or other cloud industry.
  • 5 years of experience in customer-facing role.
  • Experience collaborating with channel partners, systems integrators, and third-party developers to deliver high-impact solutions.
  • Experience collaborating across business units internally and at large enterprises, in application or workload migration to public cloud providers like Google Cloud Platform.
  • Knowledge in one of the following: IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems and content delivery networks.
  • Bachelor's degree in Computer Science, Engineering, Math, a related technical field, or equivalent practical experience.
  • 5 years of experience in a customer-facing role interfacing with executive stakeholders, driving customer technical implementation, or transformation program.
  • 3 years of experience supporting customers in cloud operations, technical support, escalation management, or IT consulting.
As a Technical Account Advisor, you will draw the technical ability and customer service skills to create a compelling experience enabling clients to succeed with Google Cloud. You will utilize previous experience with cloud infrastructure, enterprise technology implementation, and customer management, and will play a critical part in supporting and advising clients. You will also work with a team of Account advisors to manage the technical support and implementation experience for a set of customers. You will deliver both proactive and reactive guidance on client issues, providing continuous and timely updates while also helping to track, escalate, and aid in the remediation of technical issues. You may travel as needed.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.


Jobs at Bengaluru

Oracle

Banking Principal Consultant

Professional

Bengaluru, Karnataka

View Details

Last Date: Oct. 20, 2025

Oracle

Senior Integrations Developer

Professional

Bengaluru, Karnataka

View Details

Last Date: Aug. 30, 2025

Google

Site Reliability Manager, Platforms…

Freshers/Experienced

Bengaluru, Karnataka

View Details

Last Date: July 24, 2025

Amazon

Catalog Specialist I, VAS

Freshers/Experienced

Bengaluru, Karnataka

View Details

Last Date: July 15, 2025

Amazon

Product and Customer Insights Manag…

Freshers/Experienced

Bengaluru, Karnataka

View Details

Last Date: July 22, 2025

Oracle

Analytics Lead/Architect

Professional

Bengaluru, Karnataka

View Details

Last Date: Aug. 31, 2025

Oracle

Software Engineer

Professional

Bengaluru, Karnataka

View Details

Last Date: Dec. 15, 2025

Oracle

DevSecOps Lead

Professional

Bengaluru, Karnataka

View Details

Last Date: July 15, 2025

Oracle

Consulting Technical Manager

Professional

Bengaluru, Karnataka

View Details

Last Date: Aug. 25, 2025

Oracle

Site Reliability Developer 3

Professional

Bengaluru, Karnataka

View Details

Last Date: Nov. 23, 2025

Oracle

Senior Member Technical Staff

Professional

Bengaluru, Karnataka

View Details

Last Date: Aug. 5, 2025

Oracle

Systems Analyst 3-IT

Professional

Bengaluru, Karnataka

View Details

Last Date: Oct. 27, 2025




More Jobs at Google

Google

Accountant, Finance and Controllers…

Freshers/Experienced

Hyderabad, Telangana

View Details

Last Date: July 24, 2025

Google

Strategic Partnerships Development …

Freshers/Experienced

Bengaluru, Karnataka

View Details

Last Date: July 24, 2025

Google

Software Engineer III, Security/Pri…

Freshers/Experienced

Pune, Maharashtra

View Details

Last Date: July 24, 2025

Google

Principal Engineer, Chip Implementa…

Freshers/Experienced

Bengaluru, Karnataka

View Details

Last Date: July 17, 2025

Google

Principal Engineer, Google SecOps

Freshers/Experienced

Bengaluru, Karnataka

View Details

Last Date: July 17, 2025

Google

Solutions Expert

Freshers/Experienced

Gurugram, Haryana

View Details

Last Date: July 17, 2025

Google

Technical Operations Engineer, Sili…

Freshers/Experienced

Bengaluru, Karnataka

View Details

Last Date: July 24, 2025

Google

Product Support Consultant, Product…

Freshers/Experienced

Hyderabad, Telangana

View Details

Last Date: July 24, 2025

Google

Marketing Manager, Social, Business…

Freshers/Experienced

Mumbai, Maharashtra

View Details

Last Date: July 17, 2025

Google

Software Engineering Intern, Summer…

Freshers/Experienced

Bengaluru, Karnataka

View Details

Last Date: July 24, 2025

Google

New Business Specialist, Google Wor…

Freshers/Experienced

Mumbai, Maharashtra

View Details

Last Date: July 24, 2025

Google

Staff Software Engineer, Front End,…

Freshers/Experienced

Bengaluru, Karnataka

View Details

Last Date: July 24, 2025