Oracle

Accountant

Posted On

May 7, 2025

Location

Bengaluru, Karnataka

Experience Level

Professional

Job Type

Permanent

Apply By

May 14, 2025

Job Description

Maintain general accounting systems, policies, and procedures to ensure that proper information is reported in accordance with Generally Accepted Accounting Principles.

IC2 - Lead Analyst, Customer Support Desk (APAC/EMEA)
•    Qualification – Graduate Degree (preferably in Finance / Commerce)
•    Experience – Min 6+ Years of experience accounts payable domain.
•    Process Knowledge - Good working knowledge in Procure to pay process
•    Soft Skills - Good communication skills in verbal and written communication is a must.
•    Good Analytical Skills
•    Superior customer focus and listening skills are pre-requisites for this position
Purpose of Role: To manage operational deliverables and quality ticket handling for CSD (Customer Support Desk) with an objective to resolve escalations and provide guidance on end-to-end resolution for queries received through OSvC and over phone related to AP and TP. Align and contribute to overall team goals with regards to process and quality improvement initiatives.
Key Strengths
•    Training skills - Should be able to stay current with process changes and provide training to the team members.
•    Understanding of customer support operations and key performance metric
•    Excellent communication and presentation skills.
•    Collaborate with cross-functional teams to align customer support initiatives with overall business goals.
•    Identify training needs and deliver ongoing training on new products, services, and company policies.
•    Identify opportunities to streamline processes and improve customer service efficiency.
•    Analyze customer feedback to identify trends and implement necessary changes to improve customer experience.
•    Collaborate with other departments to identify and resolve cross-functional issues impacting customer service.
•    Utilize reports to identify areas for improvement and track progress on customer service initiatives.
•    Good customer focus and listening skills.
•    Should be able to provide process related training to the team members.
•    Experience in performing UAT related tasks and be able to record observations.
•    Proficiency in Excel, Word, and Power point

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