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Oracle
IC2 - Lead Analyst, Customer Support Desk (APAC/EMEA)
• Qualification – Graduate Degree (preferably in Finance / Commerce)
• Experience – Min 6+ Years of experience accounts payable domain.
• Process Knowledge - Good working knowledge in Procure to pay process
• Soft Skills - Good communication skills in verbal and written communication is a must.
• Good Analytical Skills
• Superior customer focus and listening skills are pre-requisites for this position
Purpose of Role: To manage operational deliverables and quality ticket handling for CSD (Customer Support Desk) with an objective to resolve escalations and provide guidance on end-to-end resolution for queries received through OSvC and over phone related to AP and TP. Align and contribute to overall team goals with regards to process and quality improvement initiatives.
Key Strengths:
Eligibility: Those who are presently in the role of IC1 for a minimum period of 5 years in any one of the S2S processes are eligible to apply.
Note – All interested candidates are expected to apply via the mentioned IRCs.
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