Oracle
Technical Database Customer Escalation Manager
Job Description
- Position
- Sustaining Engineering Customer Escalation Manager (India), who will be responsible for situation management of highly Escalated/Executive RDBMS/Exadata issues across the critical India/EMEA Timezone within the Global Database Product Development Team
- The role requires a proven high level of RDBMS hands on technical experience across the Oracle RDBMS Product stack, along with strong analytical technical problem solving experience in a pressurized situation. (Strong Exadata Server and Cell Software experience would be an added benefit)
- Role Details
- From initial problem review and investigation, providing mitigation options whilst clarification of problem underway, through to the engagement and coordination of Development technical resources to further review the issue.
- This requires strong technical leadership and coordination skills to drive the investigation, as well as strong communication and management experience to provide Executive level investigation status update to Oracle Development Senior Executives.
- The successful candidate will also help to develop better situation handling and engagement processes to streamline future issue handling, whilst also providing Product improvement suggestions across the Product Stacks.
- Candidate Profile
- Strong Oracle RDBMS Technical experience.
- Excellent Technical problem solving and analytical skills, with a proven track record of issue identification and clarification of issues, and the ability to apply basic Problem-Solving techniques to question, triage diagnostics and understand Database and Exadata technical issues.
- Strong independent and self-reliant leadership, with proven track record of being able to coordinate and communicate with all interested Stakeholders across multiple Technical and Product areas up to and including Senior Executive Level.
- Be able to think on feet whilst remaining calm, level headed, and clear in communication within the scope of highly heated situations.
- Strong Leadership, organizational and coordination skills to lead technical resources required for investigation and problem resolution.
- Be able to provide in-depth written status updates at both Technical and Senior Executive/CIO level.
- Provide feedback to help Product improvements and develop future situation and engagement processes.
- Work independently as lead contact for Sustaining Engineering with Product Area.
- Must Have
- Strong independent and self reliant leadership, with proven track record of being able to coordinate and communicate with all interested Stakeholders across multiple Technical and Product areas up to and including Senior Executive Level.
- Excellent Technical problem solving and analytical skills with proven track record of issue identification and clarification, along with previous Database experience.
- Be able to think on feet whilst remaining calm, level headed, and clear in communication within the scope of highly heated situations.
- Need to be able to:
- Strong Leadership, organizational and coordination skills to lead technical resources required for investigation and problem resolution.
- Provide in-depth written status updates at both Technical and Senior Executive level.
- Provide feedback to help Product improvements and develop future situation and engagement processes.
- Work independently as lead contact for Sustaining Engineering with Product Area.
Jobs at Bengaluru
Amazon
Technical Program Manager, IES DEX
Freshers/Experienced
Bengaluru, Karnataka
Last Date: Feb. 3, 2026
Oracle
Principal Cloud Engineer
Professional
Bengaluru, Karnataka
Last Date: April 25, 2026
Amazon
Software Development Engineer, AI B…
Freshers/Experienced
Bengaluru, Karnataka
Last Date: Jan. 27, 2026
Oracle
Senior Consultant - OFSAA FCCM Tech…
Professional
Bengaluru, Karnataka
Last Date: March 28, 2026
Oracle
Associate Configuration Support Ana…
Professional
Bengaluru, Karnataka
Last Date: May 30, 2026
Oracle
Principal Database Administrators -…
Professional
Bengaluru, Karnataka
Last Date: July 4, 2026
Amazon
Ads Account Manager, IN Advertising
Freshers/Experienced
Bengaluru, Karnataka
Last Date: Feb. 3, 2026
Oracle
Database Administrator 3-IT
Professional
Bengaluru, Karnataka
Last Date: April 14, 2026
Oracle
Senior Member Technical Staff
Professional
Bengaluru, Karnataka
Last Date: June 17, 2026
Amazon
Business Analyst, Amazon Pay
Freshers/Experienced
Bengaluru, Karnataka
Last Date: Jan. 27, 2026
More Jobs at Oracle
Oracle
HCM Functional / Technical Analyst
Professional
Bengaluru, Karnataka
Last Date: May 20, 2026
Oracle
Senior AI/Cloud Engineer
Professional
Bengaluru, Karnataka
Last Date: July 13, 2026
Oracle
Principal OIC Engineer
Professional
Bengaluru, Karnataka
Last Date: April 1, 2026
Oracle
Revenue Analyst - CAO Hiring
Professional
Bengaluru, Karnataka
Last Date: Feb. 10, 2026
Oracle
Software Engineer/JAVA/PLSQL
Professional
Bengaluru, Karnataka
Last Date: May 11, 2026
Oracle
Principal Applications Developer
Professional
Hyderabad, Telangana
Last Date: June 3, 2026
Oracle
Accounting Support A2-Fin
Professional
Bengaluru, Karnataka
Last Date: May 25, 2026
Oracle
CSS-Oracle SAAS - Fusion HCM Techni…
Professional
Bengaluru, Karnataka
Last Date: July 12, 2026
Oracle
Software Developer - Architect
Professional
Bengaluru, Karnataka
Last Date: May 13, 2026
Oracle
Principal Consultant - OTL & Absence
Professional
Bengaluru, Karnataka
Last Date: May 3, 2026
Actively Recruiting Companies at Bengaluru, Karnataka