Amazon

IT Services Support Specialist , GSD

Job Description

Amazon's IT Services support is the first point of contact for technical support service requests. Our IT Support Technician spends their day fielding incoming support chats, calls and online requests on behalf of Amazon Corporate and its subsidiary employees worldwide.

The successful IT Support Specialist will be customer focused and motivated by team success. You will be innovative, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests. You will also be committed, flexible, and have demonstrated ability to maintain high levels of productivity while maintaining quality support.


Provides comprehensive technical support to Amazon Corporate employees worldwide.

Research, resolve, and respond to inquiries received via web chat, telephone calls, email, ticketing system, all in a timely manner, in accordance with team standards.

Diagnose and troubleshoots end user computing problems including analyzing the problem, identification of appropriate resources, testing of proposed fixes and follow-up to ensure the problem has been resolved.

Creates and submits detailed call logs documenting customer interactions that are accurate, thorough, and timely.

Informs customer of needed repairs and answers basic questions. Ensures that customer understands and is satisfied with work completed.

Follow all standard operating procedures (SOP) through the effective use of Knowledge management.

Manage a case count between 15-25 tickets.

Acquire and maintain current knowledge of relevant support policies in order to provide technically accurate solutions to users.

Assists with activities to triage and escalate any system or network outage to reduce downtime.


A day in the life



About the hiring group



Job responsibilities

Amazon's IT Services support is the first point of contact for technical support service requests. Our IT Support Technician spends their day fielding incoming support chats, calls and online requests on behalf of Amazon Corporate and its subsidiary employees worldwide.

The successful IT Support Specialist will be customer focused and motivated by team success. You will be innovative, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests. You will also be committed, flexible, and have demonstrated ability to maintain high levels of productivity while maintaining quality support.


Provides comprehensive technical support to Amazon Corporate employees worldwide.

Research, resolve, and respond to inquiries received via web chat, telephone calls, email, ticketing system, all in a timely manner, in accordance with team standards.

Diagnose and troubleshoots end user computing problems including analyzing the problem, identification of appropriate resources, testing of proposed fixes and follow-up to ensure the problem has been resolved.

Creates and submits detailed call logs documenting customer interactions that are accurate, thorough, and timely.

Informs customer of needed repairs and answers basic questions. Ensures that customer understands and is satisfied with work completed.

Follow all standard operating procedures (SOP) through the effective use of Knowledge management.

Manage a case count between 15-25 tickets.

Acquire and maintain current knowledge of relevant support policies in order to provide technically accurate solutions to users.

Assists with activities to triage and escalate any system or network outage to reduce downtime.


- 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- Experience troubleshooting integrated and interdependent computer systems
- Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals


Jobs at Mumbai

KPMG

Senior - Internal Audit

KI Professional

Mumbai, Maharashtra

View Details

Last Date: June 25, 2025

KPMG

Executive - SFDC - Technical

KI Professional

Mumbai, Maharashtra

View Details

Last Date: June 25, 2025

KPMG

Manager - SAP-Analytics

KI Professional

Mumbai, Maharashtra

View Details

Last Date: June 25, 2025

Oracle

Senior Oracle DBA

Professional

Mumbai, Maharashtra

View Details

Last Date: Sept. 30, 2025

Oracle

Licensing Advisor 4 - Fin

Professional

Mumbai, Maharashtra

View Details

Last Date: Dec. 17, 2025

Oracle

Senior Java Hibernate Springboot Sp…

Professional

Mumbai, Maharashtra

View Details

Last Date: July 1, 2025

Google

Customer Engineer, Infrastructure M…

Freshers/Experienced

Mumbai, Maharashtra

View Details

Last Date: July 3, 2025

KPMG

Power BI Developer - Consultant

KI Professional

Mumbai, Maharashtra

View Details

Last Date: June 25, 2025

Amazon

SellerFlex Operation Executive, Ext…

Freshers/Experienced

Mumbai, Maharashtra

View Details

Last Date: June 24, 2025

Morgan Stanley

FSCAT - Senior Associate - Fund Ser…

Freshers/Experienced

Mumbai, Maharashtra

View Details

Last Date: July 2, 2025

Oracle

Principal Services Sales Representa…

Professional

Mumbai, Maharashtra

View Details

Last Date: Oct. 12, 2025

Amazon

Operations Lead, Amazon Fresh

Freshers/Experienced

Mumbai, Maharashtra

View Details

Last Date: June 24, 2025




More Jobs at Amazon

Amazon

Delivery Consultant - Security

Freshers/Experienced

Hyderabad, Telangana

View Details

Last Date: June 24, 2025

Amazon

Software Development Manager

Freshers/Experienced

Bengaluru, Karnataka

View Details

Last Date: June 24, 2025

Amazon

Quality Assurance Engineer I

Freshers/Experienced

Bengaluru, Karnataka

View Details

Last Date: July 1, 2025

Amazon

Business Development Manager, Amazon

Freshers/Experienced

Gurugram, Haryana

View Details

Last Date: June 24, 2025

Amazon

Risk Mining Analyst I, Buyer Abuse

Freshers/Experienced

Hyderabad, Telangana

View Details

Last Date: June 24, 2025

Amazon

Product Manager |Project Tez, Amazo…

Freshers/Experienced

Bangalore, Karnataka

View Details

Last Date: July 1, 2025

Amazon

Marketplace Consultant, EU SAS, Str…

Freshers/Experienced

Bengaluru, Karnataka

View Details

Last Date: July 1, 2025

Amazon

AO Japanese Language Specialist, Ad…

Freshers/Experienced

Hyderabad, Telangana

View Details

Last Date: July 1, 2025

Amazon

Transportation Representative, Tran…

Freshers/Experienced

Virtual, Virtual

View Details

Last Date: July 1, 2025

Amazon

Area Security Manager, Global Corpo…

Freshers/Experienced

Hyderabad, Telangana

View Details

Last Date: June 24, 2025

Amazon

Team Manager, Recr Svc

Freshers/Experienced

Hyderabad, Telangana

View Details

Last Date: July 1, 2025

Amazon

Financial Analyst Intern, GFS FP&A

Freshers/Experienced

Bangalore, Karnataka

View Details

Last Date: June 24, 2025