Capgemini

Service Delivery Manager-Retail

Job Description

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.

Your Role

 

  • Own end-to-end service delivery, ensuring SLA compliance and smooth AMS operations.
  • Manage SAP IS Retail demand—forecasting, change requests, enhancements, and functional alignment.
  • Lead cross-functional teams, driving performance, coaching, and resource allocation.
  • Act as primary client interface, managing escalations, stakeholder expectations, and communication.
  • Drive operational excellence, including KPI tracking, RCA, continuous improvement, and process optimization

Your Profile

  1. Strong experience as Service Delivery Manager in SAP-led environments.
  2. Solid functional understanding of SAP IS Retail (listing, assortment, pricing, promotions, POS, replenishment).
  3. Expertise in SLA governance, incident/problem/change management, and AMS delivery.
  4. Excellent customer management, communication, and stakeholder handling skills.
  5. Ability to lead distributed teams and drive continuous improvement & RCA-based problem solving.

What you'll love about working here

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.


Jobs at Navi Mumbai

Capgemini

JAVA BACKEND

Experienced Professionals

Navi Mumbai, Maharashtra

View Details

Last Date: March 25, 2026

Capgemini

Cloud Security (CSPM,CWPP)

Experienced Professionals

Navi Mumbai, Maharashtra

View Details

Last Date: March 11, 2026

Capgemini

Connected Marketing Operations- Tea…

Experienced Professionals

Navi Mumbai, Maharashtra

View Details

Last Date: March 11, 2026

Oracle

Oracle Golden Gate

Professional

Navi Mumbai, Maharashtra

View Details

Last Date: July 7, 2026

Capgemini

Artwork Planning Lead

Experienced Professionals

Navi Mumbai, Maharashtra

View Details

Last Date: March 18, 2026

Capgemini

AEM Author I Mumbai

Experienced Professionals

Navi Mumbai, Maharashtra

View Details

Last Date: March 25, 2026

Oracle

Oracle Golden Gate

Professional

Navi Mumbai, Maharashtra

View Details

Last Date: July 8, 2026

Capgemini

SAP ABAP HANA

Experienced Professionals

Navi Mumbai, Maharashtra

View Details

Last Date: March 18, 2026

Capgemini

Retail Solution Architect

Experienced Professionals

Navi Mumbai, Maharashtra

View Details

Last Date: March 11, 2026

Capgemini

SAP Data Delivery Lead

Executives

Navi Mumbai, Maharashtra

View Details

Last Date: March 18, 2026

Capgemini

Java Fullstack

Executives

Navi Mumbai, Maharashtra

View Details

Last Date: March 25, 2026

Capgemini

SAP Service Delivery Manager

Experienced Professionals

Navi Mumbai, Maharashtra

View Details

Last Date: March 18, 2026




More Jobs at Capgemini

Capgemini

Test Manager

Experienced Professionals

Bangalore, Karnataka

View Details

Last Date: March 18, 2026

Capgemini

Datascientist - GENAI

Experienced Professionals

Gurgaon, Haryana

View Details

Last Date: March 11, 2026

Capgemini

Business Advisor - B

Experienced Professionals

Noida, Uttar Pradesh

View Details

Last Date: March 18, 2026

Capgemini

Engagement Executive-Bangalore

Executives

Bangalore, Karnataka

View Details

Last Date: March 18, 2026

Capgemini

Products & Systems Engineer

Experienced Professionals

Bangalore, Karnataka

View Details

Last Date: March 18, 2026

Capgemini

Jira Administrator

Experienced Professionals

Bangalore, Karnataka

View Details

Last Date: March 18, 2026

Capgemini

Sap Project systems

Experienced Professionals

Bangalore, Karnataka

View Details

Last Date: March 18, 2026

Capgemini

SAP IBP Supply Planning Consultant

Experienced Professionals

Bangalore, Karnataka

View Details

Last Date: March 18, 2026

Capgemini

Embedded Application / Host Driver

Experienced Professionals

Bangalore, Karnataka

View Details

Last Date: March 18, 2026

Capgemini

Finance Reporting

Experienced Professionals

Pune, Maharashtra

View Details

Last Date: March 25, 2026

Capgemini

AWS Java springboot Microservices

Experienced Professionals

Bangalore, Karnataka

View Details

Last Date: March 11, 2026

Capgemini

Java Backend Developer - Mumbai & B…

Experienced Professionals

Bangalore, Karnataka

View Details

Last Date: March 25, 2026




Actively Recruiting Companies at Navi Mumbai, Maharashtra