Amazon

IT Support Engineer I, OTS

Job Description


Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.

About The Role
As an IT Support Engineer I, you will use your knowledge and specialized skills to implement technical solutions and provide high quality support for computer hardware, operating systems, or enterprise application software across sites in a defined geographical area. You are able to determine when it is appropriate to deviate from a standard practice to accomplish the desired result. You can troubleshoot and solve straightforward problems that do not have defined SOPs.

What Do We Offer?

Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. But wait there’s more: we are a casual dress code at each of our locations (jeans, t-shirts, safety shoes and at times a neon safety vest will be your daily outfit).


Key job responsibilities
Responsibilities include, but are not limited to

- Network engineering and troubleshooting, data cabling and systems administration in a variety of software and hardware environments.
- Ensuring infrastructure networking and computing systems remain available during production hours.
- Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.
- Managing local technical projects.
- Maintaining or creating policies, procedures, and processes.
- Identifying root-causes of operational issues and process inefficiencies.
- Moving up to 49lbs as well as standing and walking during shifts lasting up to 12 hours.
- Supporting customers from multiple buildings in the area, as well as remote customers.
- Traveling within your local or regional area to support our customers.
- Bachelor's degree
- 4+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience


Jobs at Pune

Virtusa

Agile coach

Full Time

Pune, Maharashtra

View Details

Last Date: Dec. 31, 2025

Virtusa

Java Senior Architect

Full Time

Pune, Maharashtra

View Details

Last Date: June 30, 2025

Virtusa

Architect (ATC)

Full Time

Pune, Maharashtra

View Details

Last Date: July 31, 2025

Capgemini

Business Advisor - A

Experienced Professionals

Pune, Maharashtra

View Details

Last Date: June 25, 2025

Virtusa

Aos Developer

Full Time

Pune, Maharashtra

View Details

Last Date: Aug. 31, 2025

Amazon

Software Development Engineer, AFFS…

Freshers/Experienced

Pune, Maharashtra

View Details

Last Date: June 24, 2025

Virtusa

Oracle DBA

Full Time

Pune, Maharashtra

View Details

Last Date: June 30, 2025

Virtusa

Android dev

Full Time

Pune, Maharashtra

View Details

Last Date: Dec. 31, 2025

Capgemini

Data Business Analyst | PAN India

Experienced Professionals

Pune, Maharashtra

View Details

Last Date: June 25, 2025

Amazon

Software Development Engineer, Alex…

Freshers/Experienced

Pune, Maharashtra

View Details

Last Date: June 24, 2025

Capgemini

Vision Plus Developer

Experienced Professionals

Pune, Maharashtra

View Details

Last Date: July 2, 2025

Capgemini

AZURE DATABRICKS ENGINEER | 6 to 9 …

Experienced Professionals

Pune, Maharashtra

View Details

Last Date: June 25, 2025




More Jobs at Amazon

Amazon

Support Engineer II, TFS-TAS-Flare

Freshers/Experienced

Bangalore, Karnataka

View Details

Last Date: July 1, 2025

Amazon

Technical Program Manager

Freshers/Experienced

Bengaluru, Karnataka

View Details

Last Date: July 1, 2025

Amazon

Transportation Representative

Freshers/Experienced

Virtual, Virtual

View Details

Last Date: July 1, 2025

Amazon

Software Development Eng II, Appsto…

Freshers/Experienced

Bengaluru, Karnataka

View Details

Last Date: June 24, 2025

Amazon

Software Development Engineer

Freshers/Experienced

Bangalore, Karnataka

View Details

Last Date: June 24, 2025

Amazon

Quality Assurance Engineer

Freshers/Experienced

Chennai, Tamil Nadu

View Details

Last Date: July 1, 2025

Amazon

Software Development Engineer, Acco…

Freshers/Experienced

Bangalore, Karnataka

View Details

Last Date: June 24, 2025

Amazon

Software Development Engineer

Freshers/Experienced

Bangalore, Karnataka

View Details

Last Date: June 24, 2025

Amazon

Software Development Engineer

Freshers/Experienced

Chennai, Tamil Nadu

View Details

Last Date: July 1, 2025

Amazon

Senior Software Development Enginee…

Freshers/Experienced

Bangalore, Karnataka

View Details

Last Date: June 24, 2025

Amazon

Software Development Manager

Freshers/Experienced

Bengaluru, Karnataka

View Details

Last Date: June 24, 2025

Amazon

Sr. Program Manager, SPTO- RCES

Freshers/Experienced

Bengaluru, Karnataka

View Details

Last Date: June 24, 2025




Actively Recruiting Companies at Pune, Maharashtra